Hospital Guest Services Attendant - Phoenix, AZ

Parking Management Company; Phoenix (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a Hospital Guest Services Attendant to provide exceptional valet services in a fast-paced healthcare environment. The ideal candidate will excel in customer service and vehicle handling, ensuring a seamless experience for patients and visitors. This role emphasizes professionalism, teamwork, and adherence to safety protocols, making it a perfect opportunity for those passionate about hospitality. Join a company known for its commitment to customer satisfaction and enjoy benefits like health insurance, paid training, and tuition assistance as you grow your career in valet services.

Benefits

Health Benefits – Medical, Vision, Dental Insurance

401K

Supplemental Insurance – Life and Critical Illness

Bonus Opportunities

Paid Time Off

Paid Training

Tuition Assistance up to $5,250/year

Nationwide Discounts via Perks at Work

Leadership Development Program

Military Friendly Employer

Qualifications

• High school diploma or GED required; customer service experience preferred.
• Valid driver's license and acceptable motor vehicle record mandatory.

Responsibilities

• Provide courteous valet services, ensuring safety and security of vehicles.
• Conduct vehicle inspections and maintain cleanliness of valet areas.

Skills

Customer Service

Vehicle Handling

Communication

Teamwork

Safety Protocols

Education

High School Diploma or GED

Job description

Join to apply for the Hospital Guest Services Attendant - Phoenix, AZ role at Parking Management Company

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Join to apply for the Hospital Guest Services Attendant - Phoenix, AZ role at Parking Management Company

• Reports directly to: Guest Service Coordinator (GSC)
• Schedule: Full Time / Part-Time
• Status: Non-Exempt
• Compensation: $7.50 - $12.50 per hour plus tips

(Rates can vary by market / Tips based on service performance and customer interactions)

Position Summary

The Hospital Valet Attendant provides courteous, efficient, and safe valet parking services for patients, visitors, and hospital staff. This role ensures a seamless arrival and departure experience while maintaining a professional and compassionate demeanor in a fast-paced healthcare environment. The ideal candidate excels in customer service, vehicle handling, and teamwork while prioritizing safety and efficiency.

Primary Objective

The primary objective of the Hospital Valet Attendant is to provide courteous and efficient valet services while ensuring the safety and security of all vehicles. This includes greeting guests warmly, assisting with vehicle drop-off and retrieval, maintaining traffic flow, and handling guest inquiries professionally. The Valet Attendant is expected to operate vehicles carefully, follow company policies, and contribute to a seamless and high-quality parking experience.

Duties And Responsibilities

• Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets.
• Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.
• Compliance: Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
• Housekeeping: Keep valet areas clean, organized, and presentable always.
• Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. Support colleagues and foster a positive team environment.
• Attendance and Professionalism: Maintain regular attendance, arrive on time, in full uniform, and properly groomed before clocking in.
• Additional Responsibilities: Support evolving business needs by completing other tasks as assigned, attending meetings and training, and maintaining schedule flexibility.

Knowledge, Skills, And Abilities

• Education and Experience: High school diploma or GED; customer service/administrative experience preferred; customer service attitude and helpful demeanor mandatory.
• Certificates and Licenses: Valid driver’s license, reliable transportation, acceptable motor vehicle record, pass and maintain a background check. No special certifications required.
• Hospitality, Customer Service, and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance.
• Organizational Support and Adaptability: Follow policies, adapt to changing environments, and handle unexpected situations professionally.
• Dependability and Safety: Follow instructions, take responsibility, adhere to schedules, and maintain safety procedures.
• Cell Phone Use: Use personal cell phones for work-related communication as per company policy.
• Work Environment: Collaborate with teams, vendors, and clients; perform computer and phone tasks; outdoor activities possible.
• Physical Demands: Standing, walking, lifting moderate weights, and visual acuity required.

About Parking Management Company (PMC)

Parker Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer valet, self-parking, shuttle, event parking, and porter/bell services across multiple states and industries.

Known for their customer-first approach, PMC aims to provide seamless hospitality experiences for partners and guests.

For more information and to explore open positions, visit JoinPMC.com and ParkingMgt.com.

How To Apply

If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly application. We look forward to hearing from you!

Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now" to start a conversation! We’re eager to welcome the next member into our PMC family.

Pay Transparency

PMC is committed to pay transparency and equity, providing an environment for open dialogue on compensation. PMC complies with applicable laws on equal pay and employment practices.

Additional Compensation And Benefits

• Health Benefits – Medical, vision, dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life and critical illness
• Bonus opportunities
• Leadership development program
• Paid time off
• Paid training
• Tuition assistance up to $5,250/year through Bellevue University
• Nationwide discounts via Perks at Work
• Military friendly employer

Employment Details

Employment is at-will, with either party able to end the relationship at any time, with or without cause or notice, following applicable laws. A 120-day introductory period applies.

FLSA Compliance

This position is non-exempt under FLSA, eligible for overtime pay beyond 40 hours/week at 1.5x hourly rate. PMC ensures wage laws are followed, with rates meeting or exceeding minimum wages for the location. PMC complies with workers’ compensation laws.

Employee Leave

PMC complies with all state-required and FMLA paid leave laws, including sick leave and family leave.

EEO Statement

PMC is an equal opportunity employer, considering all qualified applicants regardless of race, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and EEO Compliance

PMC provides reasonable accommodations per the Americans with Disabilities Act and ensures equal employment opportunities.

This job description will be periodically reviewed and may be modified as duties evolve.