Hospital Guest Services Ambassador - Weekend

Cornerstone Parking Group; Edina (MN); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Uniform provided

Comprehensive, paid training

Rewarding and fun work environment

Opportunities for advancement

Job summary

Cornerstone Parking Group is seeking a Guest Services Ambassador to serve patients and visitors at hospitals in our community. This role provides a welcoming first impression, helps with directions and information, and upholds visitor guidelines.

Responsibilities include escorting visitors, navigating hospital spaces, and supporting staff while maintaining confidentiality. The position emphasizes empathy, professionalism, and outstanding customer service during Saturday and Sunday shifts.

Qualifications

• Stand for 95% of shift.
• Fluent reading/writing/speaking of English.
• Dependable; attendance must be a high priority.
• Ability to work independently with integrity.

Responsibilities

• Provide exemplary customer service for patients, families and visitors by modeling service standard behaviors.
• Create a welcoming environment as the first contact for patients and visitors.
• Assist or provide information, resources and directions to patients, guests, and staff.
• Ensure visitor guidelines and visitor management protocols are consistently supported for all.
• Utilize critical thinking and de-escalation skills to troubleshoot situations and provide appropriate resolutions with empathy.
• Provide escort and wayfinding assistance for patients and visitors.
• Navigate the hospital and systems while maintaining confidentiality and privacy.
• Assist with patient drop offs and pick up, including belongings and paperwork.
• Maintain cleanliness of entrance points and work areas.
• Maintain knowledge of hospital operations, services, and schedules.
• Assist with training or coaching of volunteers and transitional staff.
• Collaborate with departments to provide compassionate guidance.
• Perform other related duties as required.

Skills

Customer service

Communication

Empathy

De-escalation

Privacy/confidentiality

Job description

Cornerstone Parking Group is seeking a Guest Services Ambassador to serve patients and visitors at hospitals in our community. This role provides a welcoming first impression, helps with directions and information, and upholds visitor guidelines.

Responsibilities include escorting visitors, navigating hospital spaces, and supporting staff while maintaining confidentiality. The position emphasizes empathy, professionalism, and outstanding customer service during Saturday and Sunday shifts.