Hospital Guest Experience Specialist - Growth & Benefits

TriHealth; Montgomery (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Benefits package

Tuition reimbursement

401(k) access

Job summary

TriHealth Bethesda North Hospital in Montgomery, OH seeks a Guest Services Associate to warmly greet patients and visitors, answer questions, and guide guests to their destinations while upholding HIPAA and TriHealth SERVE standards.

The role offers benefits for part- or full-time work, shift differentials as appropriate, plus two weeks of full-time day training in Norwood. Excellent communication and customer service are essential.

Qualifications

• High School Diploma or GED (Required)
• 2 - 3 years experience Customer Service (Required)
• Excellent communication and customer service skills
• Ability to remain calm, friendly, at all times and in all situations
• Ability to de-escalate issues and to elevate concerns as appropriate
• Member of a TriHealth council or committee

Responsibilities

• Adheres to HIPAA standards and patient/guest/team member confidentiality.
• Ensures guests get to where they need to go by either taking them or ensuring they understand how to get there.
• Performs Hourly Rounds to check for environmental and other concerns. Escalate concerns as needed.
• Serves as a liaison between the treatment team in various locations and the families/visitors in the waiting rooms. Provide updates and pertinent information as needed. Maintains and assumes responsibility for the waiting room areas and escape environmental/technical concerns as needed. Maintains and promotes a clean environment.
• Utilizes EPIC and other tools to provide patient information and departmental information to guests
• Acknowledges and greets 100% of guests with smile, warm welcome, and friendly non verbal queues. Exhibits key customer service behaviors aligned with TriHealth values, standards, and the TriHealth SERVE model.

Skills

Customer service

Communication

De-escalation

HIPAA knowledge

Education

HS Diploma or GED

Job description

TriHealth Bethesda North Hospital in Montgomery, OH seeks a Guest Services Associate to warmly greet patients and visitors, answer questions, and guide guests to their destinations while upholding HIPAA and TriHealth SERVE standards.

The role offers benefits for part- or full-time work, shift differentials as appropriate, plus two weeks of full-time day training in Norwood. Excellent communication and customer service are essential.