Hospital Gift Shop & Guest Experience Manager

University Hospital; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

University Hospital seeks a Gift Shop Manager to oversee operations, ensuring access to gifts, Starbucks, snacks and related items for patients and visitors. The role drives profitability and contributes to the health system’s financial success while promoting guest relations and customer satisfaction policies.

The position emphasizes service quality, inventory control, and collaboration with hospital departments to maintain a welcoming shopping environment.

Qualifications

• High school diploma or equivalent required.
• Two years college in material management preferred.
• Two years supervisory experience in retail sales required.
• Five years in Retail Food Operations or Food Production preferred.
• Three years management/supervisory in Food Service preferred.
• Starbucks work experience preferred.
• Computer data entry experience preferred.

Responsibilities

• Manages Gift Shop operations at University Hospital.
• Ensures customers have access to gifts, Starbucks, snacks and more.
• Maintains a profitable operation that supports the Health System's finances.
• Promotes Guest Relations and Customer Satisfaction policies.

Skills

Retail management

Customer service

Staff supervision

Education

High school diploma

Two years college (material management)

Job description

University Hospital seeks a Gift Shop Manager to oversee operations, ensuring access to gifts, Starbucks, snacks and related items for patients and visitors. The role drives profitability and contributes to the health system’s financial success while promoting guest relations and customer satisfaction policies.

The position emphasizes service quality, inventory control, and collaboration with hospital departments to maintain a welcoming shopping environment.