Gift Shop Manager

University Hospital; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

University Hospital seeks a Gift Shop Manager to oversee operations, ensuring access to gifts, Starbucks, snacks and related items for patients and visitors. The role drives profitability and contributes to the health system’s financial success while promoting guest relations and customer satisfaction policies.

The position emphasizes service quality, inventory control, and collaboration with hospital departments to maintain a welcoming shopping environment.

Qualifications

• High school diploma or equivalent required.
• Two years college in material management preferred.
• Two years supervisory experience in retail sales required.
• Five years in Retail Food Operations or Food Production preferred.
• Three years management/supervisory in Food Service preferred.
• Starbucks work experience preferred.
• Computer data entry experience preferred.

Responsibilities

• Manages Gift Shop operations at University Hospital.
• Ensures customers have access to gifts, Starbucks, snacks and more.
• Maintains a profitable operation that supports the Health System's finances.
• Promotes Guest Relations and Customer Satisfaction policies.

Skills

Retail management

Customer service

Staff supervision

Education

High school diploma

Two years college (material management)

Job description

POSITION SUMMARY/RESPONSIBILITY

Manages Gift Shop at University Hospital. To ensure that customers have access to gifts, Starbucks, snacks, and other items which will make their stay or visit a satisfying one. Manager ensures the Gift Shop a profitable operation that contributes to the financial success of the Health System. Promotes the University Health System's Guest Relation's policy and Customer Satisfaction policy.

EDUCATION/EXPERIENCE

A high school diploma or its equivalent is required. Two years of college in courses related to material management is preferred. Two years supervisory experience in retail sales is required. Five years experience in Retail Food Operations, or Food Production, or Patient Food Service preferred. Three years in a management/supervisory position in a Food Service Operation or equivalent preferred. Starbucks work experience is preferred. Computer data entry experience is preferred. Experience may be waived by the Administrator.

LICENSURE/REGISTRATION

Must maintain a current Serve Safe Certification. Must keep current any registration and licenses as appropriate to work duties.