Hospital Gift Shop Associate: Patient-Focused Service

Insight Hospital and Medical Center; Chicago (IL); On-site; USD 1,928,640 - 2,479,680; Full time

Job summary

Insight Hospital and Medical Center in Chicago’s Bronzeville area operates a hospital gift shop to serve patients, visitors and staff with courteous, friendly service. The role emphasizes accurate cash handling, product knowledge, and consistency with hospital policies.

As a team member, you will greet customers, assist with product selection, maintain a clean, well-organized shop, and support stock and security while collaborating with colleagues to meet service and sales goals.

Qualifications

• 1-2 years retail experience preferred.
• High School graduate or GED equivalent.
• Working knowledge of registers and charge machines.
• Good communication and math skills.
• Effective team player; willing to help wherever needed.
• Ability to work with a diverse customer population.
• Ability to work courteously with many interruptions.
• Physical ability to perform medium lifting (approx. 20lbs).

Responsibilities

• Greet all customers with friendly and professional manner.
• Maintain a strong, visible and positive presence on the sales floor.
• Maintain sales floor coverage and follow posted schedules with regard to area assignments.
• Assist customer in product selection.
• Accurately and efficiently handle all transactions.
• Deliver items to Hospital Guest Relations when necessary.
• Maintain high level of merchandise product knowledge.
• Assist in maintaining shop appearance to high degree of cleanliness.
• Supervises cashiering and receipting the sale of merchandise by cash and charge transactions.
• Open and close shops as needed according to established procedures.

Skills

Customer service

Teamwork

Communication skills

Mathematics

Education

High School diploma or GED

Tools

Registers & charge machines

Job description

Insight Hospital and Medical Center in Chicago’s Bronzeville area operates a hospital gift shop to serve patients, visitors and staff with courteous, friendly service. The role emphasizes accurate cash handling, product knowledge, and consistency with hospital policies.

As a team member, you will greet customers, assist with product selection, maintain a clean, well-organized shop, and support stock and security while collaborating with colleagues to meet service and sales goals.