Patient Concierge Coordinator

Insight Hospital and Medical Center; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated concierge coordinator to enhance patient care and service at their Chicago location. This role involves providing outstanding customer service, scheduling appointments, and ensuring patients feel comfortable and supported during their visits. As part of a compassionate team, you will play a vital role in connecting patients with essential resources and maintaining a high standard of care. Join a forward-thinking organization committed to community health and equity, where your contributions will make a meaningful impact on the lives of patients and their families.

Qualifications

• Strong communication skills and customer service orientation are essential.
• Ability to maintain confidentiality and comply with HIPAA regulations.

Responsibilities

• Schedule patient appointments and connect them with necessary resources.
• Provide comfort and support to patients while ensuring satisfaction.

Skills

Communication Skills

Customer Service

Confidentiality

Education

High School Diploma

Job description

At Insight Hospital and Medical Center - Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!

Short Summary:

The concierge coordinator is responsible for providing outstanding customer service to patients and visitors of the hospital. This includes connecting patients to resources, scheduling appointments, and providing patients comfort, whether that’s an extra blanket or listening ear.

These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

Job Duties & Responsibilities:

• Schedule patient appointments with primary care and specialist physicians
• Connecting patients with resources they need (Medicaid, food stamps, etc.)
• Greeting and welcoming patients with a smile and ensuring patient care satisfaction is at 99%
• Comforting patients by anticipating patients’ anxieties and answering patients’ questions
• Recording and collecting patient information for follow-up appointments
• Protecting patients’ rights by maintaining the confidentiality of personal and financial information, HIPAA compliance
• Extending excellent patient care to ensure patient comfort and satisfaction
• Shift is 11:00 a.m.-7:00 p.m., with alternating weekends
• Full-time position

Requirements:

• High School Diploma required
• Good oral/written communication skills required
• Good ability to read work orders and/or receive verbal instructions required
• SMILE

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal opportunity employer and values workplace diversity!