Gift Shop Attendant

Insight Hospital and Medical Center; Chicago (IL); On-site; USD 1,928,640 - 2,479,680; Full time

Job summary

Insight Hospital and Medical Center in Chicago’s Bronzeville area operates a hospital gift shop to serve patients, visitors and staff with courteous, friendly service. The role emphasizes accurate cash handling, product knowledge, and consistency with hospital policies.

As a team member, you will greet customers, assist with product selection, maintain a clean, well-organized shop, and support stock and security while collaborating with colleagues to meet service and sales goals.

Qualifications

• 1-2 years retail experience preferred.
• High School graduate or GED equivalent.
• Working knowledge of registers and charge machines.
• Good communication and math skills.
• Effective team player; willing to help wherever needed.
• Ability to work with a diverse customer population.
• Ability to work courteously with many interruptions.
• Physical ability to perform medium lifting (approx. 20lbs).

Responsibilities

• Greet all customers with friendly and professional manner.
• Maintain a strong, visible and positive presence on the sales floor.
• Maintain sales floor coverage and follow posted schedules with regard to area assignments.
• Assist customer in product selection.
• Accurately and efficiently handle all transactions.
• Deliver items to Hospital Guest Relations when necessary.
• Maintain high level of merchandise product knowledge.
• Assist in maintaining shop appearance to high degree of cleanliness.
• Supervises cashiering and receipting the sale of merchandise by cash and charge transactions.
• Open and close shops as needed according to established procedures.

Skills

Customer service

Teamwork

Communication skills

Mathematics

Education

High School diploma or GED

Tools

Registers & charge machines

Job description

Overview

At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!

General Summary

Provide courteous and efficient service to all customers including patients, visitors, physicians and staff. Exemplify the Insight mission, vision and values and act in accordance with Department and Insight policies and procedures

Responsibilities

• Customer Service:
• Greet all customers with friendly and professional manner. Handle all customer service needs above other duties
• Maintain a strong, visible and positive presence on the sales floor
• Maintain sales floor coverage and follow posted schedules with regard to area assignments
• Assist customer in product selection
• Accurately and efficiently handle all transactions
• Deliver items to Hospital Guest Relations when necessary
• Attractively and neatly bag/tissue purchases
• Maintain high level of merchandise product knowledge
• Assist in maintaining shop appearance to high degree of cleanliness
• Supervises cashiering and receipting the sale of merchandise by cash and charge transactions and performs such duties as required; maintains sales records and makes daily reports and deposits
• Provides organized on-the-job staff training; keeps records and makes administrative and personnel reports as necessary
• Support and maintain store sales and service goals and standards as communicated by management
• Open and close shops as needed according to established procedures, including counting
• Attend and complete appropriate in-service training
• Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and Medical Center to both internal and external customers in all forms of communication
• Maintain high awareness regarding any shortage or security issues
• Openly communicate with management any issues or ideas that would contribute to the improvement of the gift shop functions

Qualifications

• 1-2 years retail experience preferred
• High School graduate or GED equivalent
• Working knowledge of registers and charge machines
• Good communication and math skills
• Effective team player; willing to help wherever needed
• Ability to work with a diverse customer population
• Ability to work courteously with many interruptions
• Physical ability to perform medium lifting (approx. 20lbs)

These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal opportunity employer and values workplace diversity!