Gift Shop Attendant

Insight Health Systems; Chicago (IL); On-site; USD 16,531 - 22,041; Full time

Job summary

Insight Hospital and Medical Center Chicago is seeking an attentive Gift Shop Associate to provide courteous service to patients, visitors and staff on the Chicago campus. You will greet customers, assist in product selection, handle transactions, bag purchases and maintain shop cleanliness.

Ideal candidates have 1–2 years retail experience, HS diploma or GED, and strong communication and math skills. Ability to work calmly with interruptions and to collaborate with a diverse team is essential.

Qualifications

• 1–2 years of retail experience preferred.
• High school graduate or GED equivalent.
• Working knowledge of registers and charge machines.
• Good communication and math skills.
• Effective team player willing to help wherever needed.
• Ability to work with a diverse customer population.
• Ability to work courteously with many interruptions.
• Physical ability to perform medium lifting (approximately 20 lbs).

Responsibilities

• Greet all customers with a friendly, professional manner and handle all customer service needs above other duties.
• Maintain a strong, visible, and positive presence on the sales floor.
• Maintain sales floor coverage and follow posted schedules with regard to area assignments.
• Assist customers in product selection.
• Accurately and efficiently handle all transactions.
• Deliver items to Hospital Guest Relations when necessary.
• Attractively and neatly bag/tissue purchases.
• Maintain a high level of merchandise product knowledge.
• Assist in maintaining the shop appearance to a high degree of cleanliness.
• Supervise cashiering and receipting of the sale of merchandise by cash and charge transactions and perform such duties as required; maintain sales records and make daily reports and deposits.
• Provide organized on-the-job staff training, keep records, and make administrative and personnel reports as necessary.
• Organize staff work schedules.
• Support and maintain store sales and service goals and standards as communicated by management.
• Open and close shops as needed according to established procedures, including counting.
• Attend and complete appropriate in‑service training.
• Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and Medical Center to both internal and external customers in all forms of communication
• Maintain high awareness regarding any shortage or security issues
• Openly communicate with management any issues or ideas that would contribute to the improvement of the gift shop functions

Skills

Retail experience

Customer service

Communication

Team player

Diversity awareness

Math skills

Cash handling

Interpersonal skills

Education

High school diploma or GED

Tools

Registers

Job description

Overview

At Insight Hospital and Medical Center Chicago we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago, creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world‑class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients.

General Summary

Provide courteous and efficient service to all customers—including patients, visitors, physicians and staff—while exemplifying the Insight mission, vision and values and acting in accordance with department and Insight policies and procedures.

Responsibilities

• Greet all customers with a friendly, professional manner and handle all customer service needs above other duties
• Maintain a strong, visible, and positive presence on the sales floor
• Maintain sales floor coverage and follow posted schedules with regard to area assignments
• Assist customers in product selection
• Accurately and efficiently handle all transactions
• Deliver items to Hospital Guest Relations when necessary
• Attractively and neatly bag/tissue purchases
• Maintain a high level of merchandise product knowledge
• Assist in maintaining the shop appearance to a high degree of cleanliness
• Supervise cashiering and receipting of the sale of merchandise by cash and charge transactions and perform such duties as required; maintain sales records and make daily reports and deposits
• Provide organized on-the-job staff training, keep records, and make administrative and personnel reports as necessary
• Organize staff work schedules
• Support and maintain store sales and service goals and standards as communicated by management
• Open and close shops as needed according to established procedures, including counting
• Attend and complete appropriate in‑service training
• Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and Medical Center to both internal and external customers in all forms of communication
• Maintain high awareness regarding any shortage or security issues
• Openly communicate with management any issues or ideas that would contribute to the improvement of the gift shop functions

Skills and Qualifications

• 1–2 years of retail experience preferred
• High school graduate or GED equivalent
• Working knowledge of registers and charge machines
• Good communication and math skills
• Effective team player willing to help wherever needed
• Ability to work with a diverse customer population
• Ability to work courteously with many interruptions
• Physical ability to perform medium lifting (approximately 20 lbs)

These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal‑opportunity employer and values workplace diversity.