Operator/Guest Services

Insight Hospital and Medical Center; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health, vision & dental benefits after 30 days

Short and long-term disability and basic life insurance after 30 days

Paid Sick Time after 90 days

Paid Vacation Time after 90 days

Job summary

Insight Hospital and Medical Center in Chicago is seeking dedicated individuals for patient care roles, providing top-notch service to the community. Applicants should have customer service skills, be able to work in a fast-paced environment, and be flexible with work schedules, including weekends and holidays. The role comes with important benefits after specified employment periods, enhancing the overall work experience.

Qualifications

• Must possess customer service skills and be able to handle stressful situations.
• Bilingual (Spanish/Chinese) preferred.
• Willingness to work varied hours including weekends and holidays.

Responsibilities

• Answer calls promptly with proper greeting.
• Page staff members and call in emergency surgery teams.
• Perform duties under stressful situations.

Skills

Customer service experience

Computer skills

Bilingual skills

Education

High School diploma or equivalent

Job description

WE ARE INSIGHT:

At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents to build a full-service community hospital in the Bronzeville area of Chicago, creating a comprehensive plan to increase services and meet community needs. With a growing team dedicated to delivering world-class service, our mission is to provide the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to join our future team, please apply now!

Description:

• Answer calls in a timely manner with proper greeting and a friendly voice.
• Paging staff members.
• Calling in Emergency Surgery Teams.
• Performing duties under stressful situations.
• Work weekends, holidays, and rotating shifts.

Required Knowledge, Skills, and Abilities:

• Knowledge: High School diploma or equivalent.
• Skills: Customer service experience and computer skills required. Bilingual skills preferred (Spanish/Chinese).
• Abilities: Able to work weekends, holidays, afternoons, and evenings.

These duties must be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are expected to provide high-quality care, service, and kindness to patients, staff, physicians, volunteers, and guests.

Benefits include:

• Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month.
• Short and long-term disability and basic life insurance - after 30 days of employment.
• Paid Sick Time - effective 90 days after employment.
• Paid Vacation Time - effective 90 days after employment.

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodations for medical or sincerely held religious beliefs. Insight is an equal opportunity employer and values workplace diversity.