Hospital Gift Shop Assistant Manager — Patient-Centric Leader

Lori's Gifts, Inc.; Johnstown (Cambria County); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Commuter Benefits

Generous Employee Discounts

Job summary

Lori’s Gifts in the hospital gift shop is seeking an Assistant Store Manager to lead a compassionate retail team and ensure guest experiences reflect our values of integrity, empathy, and excellence.

You will support merchandising, inventory, and daily operations while coaching staff to deliver outstanding service in a hospital setting. This role requires flexibility for evenings, weekends, and holidays.

Qualifications

• High school diploma or GED.
• Minimum one year of experience in retail, hospitality, or customer service.
• Demonstrated leadership or supervisory experience preferred.
• Ability to lift up to 30 lbs and stand for extended periods.
• Regular and predictable attendance is an essential requirement.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service with warmth and attentiveness.
• Maintain merchandising standards and support sales growth.
• Monitor inventory levels and communicate restocking needs.
• Follow visual merchandising and promotional guidelines.
• Uphold operational procedures and company policies.
• Accurately process transactions using POS systems; may handle bank deposits.
• Assist in scheduling, training, and coaching team members.
• Independently open and close the store.
• Perform other duties as assigned.

Skills

Leadership experience

Customer service

Retail knowledge

Team coaching

Education

High school diploma or GED

Tools

POS systems

Job description

Description

Assistant Store Manager

Lori’s Gifts

At Lori’s Gifts, we believe in creating moments of comfort, inspiration, and joy—especially when people need it most. As an Assistant Store Manager, you’ll help lead a compassionate retail team within a hospital gift shop environment, ensuring every guest experience reflects our core values of integrity, empathy, and excellence.

Key Responsibilities

• Deliver exceptional customer service with warmth and attentiveness.
• Maintain merchandising standards and support sales growth.
• Monitor inventory levels and communicate restocking needs.
• Follow visual merchandising and promotional guidelines.
• Uphold operational procedures and company policies.
• Accurately process transactions using POS systems; may handle bank deposits.
• Assist in scheduling, training, and coaching team members.
• Independently open and close the store.
• Perform other duties as assigned.

Note: This summary is not exhaustive and may be adjusted to meet ADA compliance.

Qualifications

• High school diploma or GED.
• Minimum one year of experience in retail, hospitality, or customer service.
• Demonstrated leadership or supervisory experience preferred.
• Ability to lift up to 30 lbs and stand for extended periods.
• Regular and predictable attendance is an essential requirement.
• Flexibility to work evenings, weekends, and holidays.

Our Culture

Lori’s Gifts has served hospitals nationwide for more decades. We are proud to be a trusted part of the hospital experience, offering meaningful products and heartfelt service. Our team thrives on compassion, integrity, and a commitment to safety and community.

Benefits

• Paid Time Off
• Commuter Benefits
• Generous Employee Discounts

Equal Opportunity Employer

Lori’s Gifts is committed to a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or veteran status.

Reasonable Accommodations

Lori’s Gifts complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Lori’s Gifts Human Resources at 972-759-5000 or [e-mail].