Hospital Emergency Communications Operator

Aurora Health Care; Sturtevant (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Aurora Health Care in Wisconsin is seeking a Communications Center Operator to support hospital call handling, paging, and emergency response. You will operate multi-function work stations and emergency devices to direct calls to the right locations and assist in hospital response.

The role emphasizes excellent verbal communication, flexibility to work weekends and holidays, and the ability to remain calm under pressure in a busy hospital environment.

Qualifications

• Excellent verbal communication skills essential.
• Flexibility to work weekends and holidays and, occasionally, a variety of shifts.

Responsibilities

• Responds to and operates multi-function work stations, paging systems (overhead and pocket pager), emergency hotline and alarm devices for the purpose of answering, connecting, and directing calls to appropriate locations, and to facilitate hospital response to emergency situations.
• Provides an expeditious communication link between in-house and on-call personnel, patients, and caregivers in routine, urgent, and emergent medical and non-medical conditions, through the use of information binders, on-call schedules, personnel lists, hospital safety procedures, and relevant department policies and procedures.
• Provides and arranges for the repair of pocket pagers, patient room telephones, and "special needs" patient telephones.
• Maintains current knowledge of department and Medical Center policies and procedures, computer and hard copy files of all physician key personnel and on-call personnel, and information through continuous review of bulletin board postings, department handouts and memos, and attendance at staff and other relevant meetings.

Skills

Excellent verbal communication

Weekend/holiday shifts

Education

High School Diploma

Job description

Aurora Health Care in Wisconsin is seeking a Communications Center Operator to support hospital call handling, paging, and emergency response. You will operate multi-function work stations and emergency devices to direct calls to the right locations and assist in hospital response.

The role emphasizes excellent verbal communication, flexibility to work weekends and holidays, and the ability to remain calm under pressure in a busy hospital environment.