Hospital Emergency Communications Operator

CareWell Health Medical Center; East Orange (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

CareWell Health Medical Center in New Jersey is seeking a dedicated Switchboard Operator to assist callers and connect them to the correct locations or extensions. You will handle emergency communications and provide accurate information with composure during high-stress situations.

Responsibilities include greeting callers, transferring calls, and maintaining documentation of communications while supporting holidays and weekend coverage as needed.

Qualifications

• High School Diploma or equivalent.
• Customer service experience and 1 year Switchboard Operator experience.

Responsibilities

• Answer incoming calls, greet callers, provide information, transfer calls or take messages.
• Route emergency calls appropriately and relay messages.
• Operate telephone, switchboard, intercom, two-way radio, or PA system.
• Page individuals to inform them of calls and arrange conference calls as needed.

Skills

Customer service

Switchboard operation

Phone etiquette

Multitasking

Emergency communications

Education

High School Diploma or equivalent

Tools

Telephone switchboard

Job description

CareWell Health Medical Center in New Jersey is seeking a dedicated Switchboard Operator to assist callers and connect them to the correct locations or extensions. You will handle emergency communications and provide accurate information with composure during high-stress situations.

Responsibilities include greeting callers, transferring calls, and maintaining documentation of communications while supporting holidays and weekend coverage as needed.