Hospital Liaison - Cooley Dickenson Hospital

DASCO HME LLC; Northampton (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

DASCO HME LLC is seeking a Hospital Liaison to support hospital discharge processes for DME equipment. The role involves coordinating equipment delivery to patients and educating families on device use and care, while maintaining accuracy in paperwork.

The position requires strong communication, empathy, and adherence to healthcare regulations. Some travel between hospital and branch locations is possible, with standard weekday hours in a hospital/office setting.

Qualifications

• Clear communication with patients, families, and hospital staff.
• Adherence to HIPAA, Joint Commission, and other regulations.
• Customer service oriented with empathy and professionalism.

Responsibilities

• Attend daily discharge planning meetings and record patient needs.
• Meet with patient/family to review discharge and equipment needs.
• Deliver equipment to patient rooms and educate on use and maintenance.
• Maintain knowledge of DASCO products and services.
• Manage consignment accounts and related paperwork.
• Support branch operations and ensure regulatory compliance.

Skills

Communication Proficiency

Compliance

Customer service / Client focus

Empathy

Stress Management

Education

High School diploma or GED

Associate's degree

Job description

SUMMARY

The Hospital Liaison serves Cooley- Dickenson hospital clients as an expert resource and service-oriented partner in the discharge of patients who require DME. This role delivers medical equipment in the hospital and coordinates equipment being delivered to the home.

ESSENTIAL FUNCTIONS

Attends daily discharge planning meetings where applicable, record patient needs, communicate patient information to DASCO staff for benefits verification and inventory confirmation.

Meets with patient/family/caregiver to review discharge, equipment needs, and identify any additional needs.

Delivers equipment to patient's room for home transition, educate patient/family/caregiver on use, care and maintenance of equipment, completes necessary paperwork, accurately and patiently answers all questions.

Maintains working knowledge of home medical equipment and DASCO products and services.

Manages consignment accounts, including inventory, paperwork, and the consignment process, with efficiency and cost reduction in mind.

Supports a variety of branch operation functions as needed, which may include inventory, records-keeping, working reports, cross training in the branch and order-entry, while also maintaining policy and procedural compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Board of Pharmacy, and all other applicable rules and regulations.

Encourages and grows relationship with hospital partnership team members.

Other duties as assigned by the branch office manager.

Requirements

REQUIRED EDUCATION AND/OR EXPERIENCE

• High School diploma or GED equivalent.

PREFERRED EDUCATION AND/OR EXPERIENCE

• Associate's degree in related field.
• Six months' experience in healthcare/medical/insurance/DME customer service role

ADDITIONAL QUALIFICATIONS

None.

COMPETENCIES

• Communication Proficiency
• Compliance
• Customer service / Client focus
• Empathy
• Stress Management

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, and hours of work and days are typically Monday through Friday, 8:00 a.m. to 5:00 p.m., but are subject to change based on branch needs.

SUPERVISORY RESPONSIBILITY

This position has no supervisory role.

WORK ENVIRONMENT

This job operates primarily in a hospital setting, and also spends some time in a professional office. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is typically required to sit; walk; frequently stands, occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.

TRAVEL

Some travel is required between the branch and hospital location. Overnight travel may be required for continuing education and meetings at the corporate office.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO STATEMENT

DASCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DASCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

DASCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of DASCO's employees to perform their job duties may result in discipline up to and including discharge

Requirements

EEO

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