Hospital Concierge: Patient & Visitor Experience (Day)

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 23,000 - 38,000; Full time

Benefits offered by this job

Dependent tuition reimbursement

Job summary

Johns Hopkins Medicine is hiring for a Full Time Guest Services role at Johns Hopkins Hospital in Baltimore. You will coordinate patient and visitor services, acting as the main non-clinical contact and supporting departments to meet diverse needs.

The role emphasizes strong communication, interpersonal skills, and knowledge of local attractions. High school diploma required with 3–4 years of guest services experience; day shift hours and competitive compensation are offered.

Qualifications

• 3–4 years of guest services or concierge experience.
• Strong interpersonal, written and verbal communication skills.
• Knowledge of Baltimore area and local venues is helpful.

Responsibilities

• Coordinate all activities related to Guest Services for Johns Hopkins Hospital.
• Serve as the central point of contact for non-clinical patient requests.
• Collaborate with departments to deliver services to patients, visitors, and families.
• Present a professional image through dress, demeanor and communication.

Skills

Guest relations

Interpersonal skills

Communication

Phone skills

Baltimore knowledge

Education

High School Diploma

Tools

MS Office

CRM software

Job description

Johns Hopkins Medicine is hiring for a Full Time Guest Services role at Johns Hopkins Hospital in Baltimore. You will coordinate patient and visitor services, acting as the main non-clinical contact and supporting departments to meet diverse needs.

The role emphasizes strong communication, interpersonal skills, and knowledge of local attractions. High school diploma required with 3–4 years of guest services experience; day shift hours and competitive compensation are offered.