Hospital Communications Specialist (Phone & Paging)

UPMC; Steubenville (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

UPMC in Steubenville seeks a dedicated telephone operator to serve as the main point of contact with the public and hospital departments, handling routine and emergency communications, paging, and call transfers.

You will support multi-line calls, provide physician on-call information, follow required phrasing, and coordinate with staff to ensure timely status updates and accurate information delivery during critical situations.

Responsibilities

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

Job description

UPMC in Steubenville seeks a dedicated telephone operator to serve as the main point of contact with the public and hospital departments, handling routine and emergency communications, paging, and call transfers.

You will support multi-line calls, provide physician on-call information, follow required phrasing, and coordinate with staff to ensure timely status updates and accurate information delivery during critical situations.