Hospital Communications Specialist

Los Angeles Community Hospitals; Los Angeles (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Los Angeles Community Hospitals is seeking a PBX Operator to manage incoming calls, direct extensions, and assist with paging in a fast-paced hospital setting. You will monitor alarm panels and relay critical messages with accuracy.

Responsibilities include maintaining phone, extension, and pager lists, paging codes and emergencies, and ensuring a professional, attentive approach to patients, families, and staff while upholding safety procedures.

Qualifications

• High School Diploma or Equivalent.
• Excellent customer service skills.
• Must be able to read, write and communicate effectively in English.
• Understanding of basic medical terminology.
• Ability to maintain a work pace appropriate to the workload.
• Ability to multitask.

Responsibilities

• Operates telephone switchboard to relay incoming, outgoing, and inter-office calls in a timely, accurate, and professional manner.
• Maintains an alphabetical file of patients’ names, room number, and telephone extensions to expedite relaying of calls.
• Pages authorized personnel over the intercom system. Announces close of visiting hours and other notifications.
• Records all pertinent information regarding the hospital’s telephone network system and notifies telephone carrier and supervisor of any issues and/or malfunctions.
• Pages all codes and emergencies and follows proper procedure as established in Fire and Safety Manual and Disaster Plan.
• Maintains communications center in the event of a Fire and/or a Disaster.
• Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times.
• Ensures the work area is clean, clutter free, and organized.

Skills

Customer service

English communication

Medical terminology

Multitask

Work pace management

Reading & writing in English

Education

High School Diploma or Equivalent

Job description

Los Angeles Community Hospitals is seeking a PBX Operator to manage incoming calls, direct extensions, and assist with paging in a fast-paced hospital setting. You will monitor alarm panels and relay critical messages with accuracy.

Responsibilities include maintaining phone, extension, and pager lists, paging codes and emergencies, and ensuring a professional, attentive approach to patients, families, and staff while upholding safety procedures.