Telecommunications Operator (Per Diem)

EvergreenHealth; Kirkland (WA); On-site; USD 30,334 - 45,956; Full time

Benefits offered by this job

15% Per Diem Pay

Union membership optional

Job summary

A healthcare organization in Kirkland is seeking a Call Operator responsible for accurately processing incoming calls for hospital and contracted clients. The ideal candidate will have excellent customer and telephone skills, with the ability to handle high call volumes in a busy environment. A high school diploma or equivalent is required, along with the ability to type at least 50 words per minute. This role involves monitoring alarms and performing various duties to ensure effective communication within the healthcare setting.

Qualifications

• Excellent customer service skills required.
• Must have excellent telephone skills.
• Ability to work in a team setting is essential.
• Typing/keyboarding at a minimum of 50 words per minute is necessary.
• Ability to sit for up to 10 hours in a cubical workstation.

Responsibilities

• Process all calls within the current service level commitment.
• Answer and navigate calls with accuracy, efficiency, and courtesy.
• Record and relay complete answering service message tickets.
• Monitor and relay designated internal alarms.
• Perform other duties as assigned.

Skills

Customer service skills

Telephone skills

Teamwork

Typing (50 words per minute)

Education

High School graduate or equivalent

Job description

Wage Range: $22.02 - $33.36 per hour

15% Per Deim Pay

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.

Job Summary:

Responsible for the accurate, efficient, and courteous processing of incoming Hospital calls, as well as calls for EvergreenHealth Answering Service contracted clients. Additional responsibilities include timely and accurate processing and paging of hospital codes, monitoring and relaying of various alarms for Plant Operations and Security, as well as Mailroom duties as assigned.

Primary Duties:

1. Process all calls within the current service level commitment.
2. Answer and navigate calls with accuracy, efficiency, and courtesy using best customer service tactics and practices.
3. Record and relay complete and accurate answering service message tickets, verifying all message details including correct spelling of patient name, caller name, and call back number.
4. Monitor and relay, with efficiency and urgency, designated codes via the code phone and code panels by getting correct information, promptly overhead paging, and documenting for legal and statistical purposes.
5. Monitor and relay designated internal Plant Operations and Security alarm panels, reporting any alarms to the Engineer on duty or Security Officer according to set procedures.
6. Performs other duties as assigned.

License, Certification, Education or Experience:

REQUIRED

• High School graduate or equivalent
• Excellent customer service skills.
• Excellent telephone skills.
• Ability to work in a team setting.
• Typing/keyboarding at a minimum of 50 words per minute.
• Ability to sit for up to 10 hours in a cubical workstation

DESIRED

• High volume PBX, answering service, call center, or medical provider office experience with a demonstrated understanding of these settings.
• Previous experience in a hospital answering service or similar.

This position is covered by a collective bargaining agreement between EvergreenHealth and the Service Employees International Union (SEIU) Healthcare 1199NW. Union membership is optional.