Hospital Communications & Paging Specialist

Geisinger; Danville (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Geisinger in Danville, PA is looking for a dedicated telephone operator to serve as the first point of access for the health system. You will screen callers, place outbound calls, and coordinate with security dispatch to respond to emergencies and alarms.

The role requires a high school diploma and at least one year of related experience, with strong communication skills and the ability to navigate the internal directory and hospital locations to provide accurate information.

Qualifications

• Minimum 1 year related work experience required.
• Screens callers to determine appropriate contact person or department.
• Operates paging system to locate physicians and other hospital personnel.
• Provides information including patient room numbers and directions to hospital areas.
• Maintains accuracy of information in the internal on-line directory.

Responsibilities

• Serves as the primary point of access to the health system for all inbound calls.
• Screens callers to determine the appropriate person or department to be contacted.
• Places outgoing calls, as prescribed.
• Operates paging system to locate physicians and other hospital personnel.
• Prepares morning wake-up list and provides a telephone awakening service for physicians.
• Provides information, including patient room numbers and directions to hospital areas.
• Maintains location log of various personnel, physicians, technicians, etc.
• Maintains the accuracy of information housed in the internal on-line directory.

Skills

Inbound call handling

Communication skills

Education

High School Diploma or GED

Job description

Geisinger in Danville, PA is looking for a dedicated telephone operator to serve as the first point of access for the health system. You will screen callers, place outbound calls, and coordinate with security dispatch to respond to emergencies and alarms.

The role requires a high school diploma and at least one year of related experience, with strong communication skills and the ability to navigate the internal directory and hospital locations to provide accurate information.