Hospital Communications & Paging Operator

Penn Medicine; West Chester (Chester County); On-site; USD 21,000 - 30,000; Full time

Job summary

Penn Medicine is seeking a diligent Telephone Operator to manage high-volume calls from patients, visitors, and staff. You will operate paging systems, assist with emergency procedures, and maintain accurate logs and directories.

Excellent communication and keyboarding skills are essential for handling multiple lines and sensitive information. The role requires courteous, professional interaction and the ability to work extended shifts.

Qualifications

• High school graduate or GED preferred but not required
• Computer and Keyboarding skills required
• A minimum of two years previous customer service experience required
• Multiple phone line experience preferred

Responsibilities

• Handles busy communications center while providing excellent customer service.
• Accountable for handling all in-patient information calls.
• Monitors and responds to codes and alarms immediately and determines the appropriate action.
• Operates the Intellidesk system, incorporating paging, message retrieval, physician registry and overhead paging.
• Makes changes to on-call schedules as needed.
• Responsible for distribution of new/spare/long range pagers, patient room telephones, TTY equipment, batteries, and books on tape for the visually impaired.
• Accurately and legibly records all pertinent information in the log book and incident book.
• Follow standard change-of-shift protocol and documentation.
• Uses good judgment, prioritizes work orders, and notify the supervisor of any unusual circumstances.
• Clearly mark all packages and envelopes for action by others.
• Report all equipment malfunctions immediately or per policy.
• Keep the department neat and clean.
• Adhere to confidentiality and security standards
• Attend quarterly staff meetings
• Train new employees and contribute feedback to leadership

Skills

Customer service

Multiline phone experience

Keyboard skills

Education

High school diploma or GED

Tools

Intellidesk system

Job description

Penn Medicine is seeking a diligent Telephone Operator to manage high-volume calls from patients, visitors, and staff. You will operate paging systems, assist with emergency procedures, and maintain accurate logs and directories.

Excellent communication and keyboarding skills are essential for handling multiple lines and sensitive information. The role requires courteous, professional interaction and the ability to work extended shifts.