Hospital Communications Operator - Emergency & Paging Lead

WellSpan Health; Lebanon (Lebanon County); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid time off (PTO)

Retirement savings plan

Education assistance

Job summary

WellSpan Health in Lebanon, PA seeks an experienced Hospital Telecommunication Operator to manage the hospital switchboard and related communication systems. You will route internal and external calls, provide information, and support emergency response procedures while ensuring professional and customer-focused service.

The role requires handling paging and on-call duties, monitoring communication equipment, and maintaining logs for shift transitions to ensure operational continuity.

Qualifications

• Requires strong interpersonal and communication abilities.
• Verbal communication skills are essential for serving staff, patients, and visitors.
• Proficiency in basic computer use and hospital information systems.

Responsibilities

• Answers incoming calls promptly and professionally, delivering excellent customer service to callers.
• Screens and routes calls to appropriate departments, staff, or patient locations.
• Provides general hospital information and assists callers with inquiries.
• Facilitates communication between patients, visitors, and hospital staff.
• Maintains accurate logs of calls and emergency communications.

Skills

Interpersonal skills

Verbal communication

Basic computer skills

Education

High School Diploma or GED

Job description

WellSpan Health in Lebanon, PA seeks an experienced Hospital Telecommunication Operator to manage the hospital switchboard and related communication systems. You will route internal and external calls, provide information, and support emergency response procedures while ensuring professional and customer-focused service.

The role requires handling paging and on-call duties, monitoring communication equipment, and maintaining logs for shift transitions to ensure operational continuity.