Multiline Communications Specialist

Larkin Community Hospital, Inc.; Town of Florida (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

Larkin Community Hospital in South Miami, FL is seeking a full-time Switchboard Operator to manage and route calls, provide information, and support hospital communications.

The role requires a high school diploma, prior customer service or operator experience, familiarity with telephone systems, and strong verbal skills. You will handle emergency calls, log messages, and coordinate with staff to maintain smooth daily operations.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or telephone operator role.
• Basic knowledge of telephone systems and call routing procedures.
• Strong verbal communication skills and a professional telephone manner.
• Ability to multitask and manage multiple phone lines simultaneously.
• Experience with computerized switchboard or VoIP systems.
• Familiarity with Microsoft Office Suite.
• Previous experience in a corporate or healthcare environment.
• Certification in customer service or communication skills training.
• Bilingual abilities to assist a diverse caller base.

Responsibilities

• Answer and route incoming calls promptly and accurately to the appropriate personnel or departments.
• Provide information to callers regarding the organization’s services, policies, and procedures as needed.
• Maintain detailed records of calls, messages, and other relevant information for reference and follow-up.
• Operate and monitor multi-line telephone systems, ensuring all lines are functioning properly.
• Assist with emergency call handling and elevate urgent matters to the appropriate authorities or management.
• Coordinate with other administrative staff to support communication needs and office operations.
• Maintain confidentiality and professionalism in all communications and interactions.

Skills

Verbal communication

Multitasking

Customer service

Phone systems

Phone etiquette

Education

High school diploma or equivalent

Tools

VoIP systems

Microsoft Office

Job description

Larkin Community Hospital in South Miami, FL is seeking a full-time Switchboard Operator to manage and route calls, provide information, and support hospital communications.

The role requires a high school diploma, prior customer service or operator experience, familiarity with telephone systems, and strong verbal skills. You will handle emergency calls, log messages, and coordinate with staff to maintain smooth daily operations.