Hospital Communications & Emergency Response Specialist

Baycare; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

BayCare is seeking a Customer Communication Specialist at Morton Plant Hospital in Clearwater, FL. You will be the first point of contact for hospital switchboards, respond to inquiries, transfer calls, and schedule appointments in a fast-paced environment.

Requires 1 year of customer service experience, a high school diploma, and the ability to complete 240 hours of training. Proficiency with Microsoft Office and logging duties are essential in this role within a large health system.

Qualifications

• High School Diploma or Equivalent required.
• 1 year of Customer Service experience required.
• Must complete 240 hours of training.
• Proficiency with Microsoft Office.
• Maintain appropriate logs and data accuracy.

Responsibilities

• Serve as the initial point of contact for all BayCare Health System hospitals via hospital switchboards.
• Respond promptly to internal and external customer inquiries, transferring calls as needed and scheduling appointments.
• Ensure prompt and proper contact with customers using standard scripts and procedures.
• Deliver world-class customer service in a high-stressed, fast-paced environment.
• Maintain logs, pull data and run reports as needed to support department objectives.
• Assist with department projects and training of new team members.

Skills

Customer Service

Emergency Response

Data Logging

Microsoft Office

Education

High School Diploma or Equivalent

Associate - Related Field

Tools

Microsoft Office

Job description

BayCare is seeking a Customer Communication Specialist at Morton Plant Hospital in Clearwater, FL. You will be the first point of contact for hospital switchboards, respond to inquiries, transfer calls, and schedule appointments in a fast-paced environment.

Requires 1 year of customer service experience, a high school diploma, and the ability to complete 240 hours of training. Proficiency with Microsoft Office and logging duties are essential in this role within a large health system.