Hospital Communications & Customer Service Specialist

BayCare Health System; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

BayCare Health System is seeking a dedicated Customer Service professional for Morton Plant Hospital in Clearwater, FL. The role involves handling hospital switchboard inquiries, scheduling procedures, and delivering world-class service in a high-stress environment.

Requirements include a High School Diploma or equivalent, 1 year of customer service experience, and completion of 240 training hours. The shift varies and includes weekends, holidays, and overnights.

Qualifications

• High School Diploma or Equivalent required.
• Associate degree in related field preferred.
• Customer Service experience required (1 year).
• Must complete 240 hours of training.

Responsibilities

• Serve as the initial point of contact for BayCare Health System hospitals via hospital switchboards.
• Respond to inquiries, transfer calls, schedule appointments, and resolve issues promptly.

Skills

Training hours

Logs management

Emergency response

Customer service

MS Office

Education

HS Diploma or equivalent

Related-field Associate degree

Tools

Microsoft Office

Job description

BayCare Health System is seeking a dedicated Customer Service professional for Morton Plant Hospital in Clearwater, FL. The role involves handling hospital switchboard inquiries, scheduling procedures, and delivering world-class service in a high-stress environment.

Requirements include a High School Diploma or equivalent, 1 year of customer service experience, and completion of 240 training hours. The shift varies and includes weekends, holidays, and overnights.