Service Response & Dispatch Coordinator

Henry Ford Health; Detroit (MI); On-site; USD 42,000 - 55,000; Full time

Job summary

Henry Ford Health seeks a Service Response Coordinator to coordinate responses to service requests received by phone at the Detroit Main Campus. The role involves dispatching staff across Plumbing/Electrical, Plant Services, Clinical Engineering, Security, IT, Medical Supplies, and more, while maintaining accurate records and timely follow-ups.

Candidates should have a High School diploma or GED, 1–2 years related experience, and strong Microsoft Office skills.

Qualifications

• High School diploma or G.E.D. required.
• 1–2 years related experience preferred.
• Must be proficient with Microsoft Office and other software packages.
• Clear communication and problem-solving skills; English reading/writing at required level.

Responsibilities

• Coordinate responses to service requests received by phone.
• Answer phones for support services and dispatch appropriate staff.
• Obtain information for service requests and follow up with customers.
• Perform clerical tasks: typing, data entry, filing, scheduling, and record keeping.
• Maintain confidentiality per HIPAA regulations.

Skills

Microsoft Office

Communication skills

Organizational skills

Problem solving

Education

High School diploma or G.E.D.

Tools

SRC software

Maintenance Tracking Equipment

Equipment Management Software

Groupwise Network Software

Bed Tracking software

Patient Tracking Software

Job description

Henry Ford Health seeks a Service Response Coordinator to coordinate responses to service requests received by phone at the Detroit Main Campus. The role involves dispatching staff across Plumbing/Electrical, Plant Services, Clinical Engineering, Security, IT, Medical Supplies, and more, while maintaining accurate records and timely follow-ups.

Candidates should have a High School diploma or GED, 1–2 years related experience, and strong Microsoft Office skills.