Hospital Call Center Agent - Patient Access

Barnes-Jewish Hospital; St. Louis (MO); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Comprehensive health benefits

Disability insurance

Retirement plan with company match

Tuition assistance

Paid time off

Job summary

Barnes-Jewish Hospital, on the Washington University Medical Center campus in Missouri, seeks a Call Center Representative for the Operator Services team. The role focuses on answering and directing inquiries from patients, visitors, physicians and staff with professionalism and accuracy.

Qualified candidates typically have a High School Diploma or GED and 2–5 years of relevant experience. Training during days, evenings, and overnights may be required, with overtime and holiday rotation.

Qualifications

• High School Diploma or GED required.
• 2–5 years of call center/customer service experience preferred.
• Able to handle high-volume calls with professionalism.

Responsibilities

• Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Provides clerical duties, organizes and maintains records.
• Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

Skills

Customer service

Call center

Education

High School Diploma or GED

Tools

Online database

Printed directories

Job description

Barnes-Jewish Hospital, on the Washington University Medical Center campus in Missouri, seeks a Call Center Representative for the Operator Services team. The role focuses on answering and directing inquiries from patients, visitors, physicians and staff with professionalism and accuracy.

Qualified candidates typically have a High School Diploma or GED and 2–5 years of relevant experience. Training during days, evenings, and overnights may be required, with overtime and holiday rotation.