Concierge Desk Rep

BJC HealthCare; Sunset Hills (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability Insurance

401(k) Match

Tuition Assistance

Paid Time Off

Adoption assistance

Job summary

Barnes-Jewish Hospital at Washington University Medical Center in Missouri is seeking a friendly Information Desk Associate to greet patients and visitors, provide directions, and share information about the medical center and local area.

This role emphasizes exceptional customer service, coordination with internal resources, and escorting guests as needed. The position is full-time with Monday–Friday hours and two available shifts.

Qualifications

• Customer service experience preferred
• Monday–Friday schedule
• Shift times: 6:30 AM–3:00 PM or 11:00 AM–7:30 PM

Responsibilities

• Handles customer concerns and complaints immediately using appropriate service recovery tools and guidelines.
• Provides information regarding the medical center and local area.
• Greets patients and visitors, provides patient and hospital information and escort services to those in need.
• Utilizes technology to appropriately direct guests, visitors and patients throughout hospital campus.
• Assists with patient arrival and departure.

Skills

Customer service

Education

High School Diploma or GED

Job description

Additional Information About the Role

Located in Susnet Hills at the New Center for Advanced Medicine Buildng off of Geyer Rd.

Additional Preferred Requirements

• Monday - Friday Role
• Looking to hire for a 6:30 Am -3 Pm Shift time and 11 am -7:30 Pm Shift time
• Looking for Customer Service experience

Overview

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

Preferred Qualifications

Role Purpose

Provides effortless and seamless movement in and out of the medical center as the first impression that patients and visitors experience. Provides coverage of the information desks and interacts with target audiences, internal resources and external vendors.

Responsibilities

• Handles customer concerns and complaints immediately using appropriate service recovery tools and guidelines.
• Provides information regarding the medical center and local area.
• Greets patients and visitors, provides patient and hospital information and escort services to those in need.
• Utilizes technology to appropriately direct guests, visitors and patients throughout hospital campus.
• Assists with patient arrival and departure.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• <2 years

Supervisor Experience

• No Experience

Preferred Requirements

Experience

• 2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer