Hospital Admissions Supervisor

Kansas-City-Orthopaedic-Institute-1; Leawood (KS); On-site; USD 60,000 - 90,000; Full time

Job summary

Kansas-City-Orthopaedic-Institute-1 is seeking an experienced Hospital Admissions Supervisor to lead daily admissions activities across Urgent Care, MRI, and Rehab, with cross-coverage for Surgery and Pain Admissions. This full-time role blends hands-on duties with leadership to ensure exceptional patient service and efficient operations across multiple service locations.

The ideal candidate has 1–5 years in healthcare admissions, strong staff development and problem-solving skills, and a

Qualifications

• Experience in hospital admissions, registration, or patient access preferred.
• Strong communication, diplomacy, and problem-solving skills.
• Ability to supervise and coach staff effectively.
• Ability to maintain confidentiality and handle sensitive data.

Responsibilities

• Supervise daily admissions operations across locations.
• Hire, train, coach, and evaluate team members.
• Ensure adequate staffing coverage and manage schedules.
• Resolve patient concerns promptly and professionally.
• Prepare reports and track performance metrics.

Skills

Leadership

Customer service

Healthcare knowledge

Staff development

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

We are seeking an experienced and service-oriented Hospital Admissions Supervisor to lead the daily operations of our Admissions team across assigned service locations for Urgent Care, MRI, and Rehab with a cross coverage responsibility of Surgery and Pain Admissions. This working supervisor role combines hands-on responsibilities with leadership duties, ensuring exceptional customer service, operational efficiency, staff development, and compliance with organizational standards.The Admissions Supervisor serves as a key resource for staff, patients, and hospital departments while supporting process improvements that enhance the patient experience from the first point of contact.This full-time salaried position schedule will vary based on the needs of these service areas. Required coverage will be as early as 6am and as late as 7pm; Monday- Friday, and weekends for Urgent Care; Saturday 7:15am-4pm and; Sunday 10am to 4pm.Essential Duties and ResponsibilitiesLeadership & Team ManagementSupervise the day-to-day operations of Admissions staff within assigned locations.Hire, train, coach, evaluate, and counsel team members to promote professional growth and high performance.Provide ongoing guidance and support while actively participating in departmental workload and daily tasks.Ensure adequate staffing coverage and coordinate schedules to maintain efficient operations.Keep job descriptions current and accurate for assigned positions.Operations & Customer ServiceMonitor workflows, customer service outcomes, and operational processes to identify opportunities for improvement.Resolve patient and customer service concerns in a timely and professional manner.Train staff to deliver exceptional customer service and create a positive first impression of the hospital.Promote continuous improvement by evaluating and enhancing operational procedures and workflows.Handle and investigate assigned patient satisfaction concerns and negative survey results.Administrative & Reporting ResponsibilitiesPrepare and maintain reports, spreadsheets, meeting minutes, payroll documentation, and performance metrics.Track departmental statistics and data to ensure proper reporting, follow-up, and resolution of issues.Maintain and update software applications, system tables, forms, and designated databases.Develop, monitor, and report on departmental goals and performance measures.Assist with software changes, process updates, and implementation of operational improvements.Communication & CollaborationFoster positive working relationships with hospital departments, clinic staff, providers, and leadership.Communicate effectively with team members and organizational stakeholders regarding departmental initiatives and operational updates.Attend meetings and participate in committees as assigned.Compliance & Policy ManagementDevelop, update, and maintain departmental policies and procedures.Ensure adherence to organizational policies, regulatory requirements, and confidentiality standards.EducationHigh School Diploma or GED required.Experience1-5 years of healthcare, admissions, registration, patient access, or related experience preferred.Previous supervisory or leadership experience preferred.Experience in rehabilitation, hospital, or outpatient healthcare settings is highly desirable.Knowledge, Skills, and AbilitiesSuccessful candidates will demonstrate:Exceptional customer service and interpersonal skills.Professionalism when interacting with diverse patients, families, physicians, and staff.Strong communication, diplomacy, and relationship-building abilities.Ability to maintain confidentiality and exercise sound judgment.Excellent organizational and time-management skills.Ability to prioritize tasks, manage multiple responsibilities, and perform effectively under pressure.Strong problem-solving and critical-thinking skills.Attention to detail and commitment to accuracy.Basic computer proficiency, including Microsoft Office applications and healthcare software systems.Why Join Our Team?Opportunity to lead a dedicated admissions team in a growing healthcare organization.Collaborative and supportive work environment.Meaningful role in improving the patient experience and operational excellence.Competitive compensation and comprehensive benefits package.Professional development and career advancement opportunities.If you are a motivated healthcare professional with strong leadership skills and a passion for delivering exceptional patient service, we encourage you to apply for the Hospital Admissions Supervisor position today.