Admissions Operations Lead

Cedars-Sinai; California; On-site; USD 70,000 - 95,000; Full time

Job summary

Cedars-Sinai is seeking an Admitting Supervisor to oversee the Admissions Department and coordinate daily operations at the Marina Del Rey Hospital location. You will analyze financial data, ensure timely registrations, and support staff training and development.

The role emphasizes staffing, workflow optimization, and maintaining a high QA standard while driving patient satisfaction and efficient cash flow.

Qualifications

• 3 years increasing responsibility in customer service, preferably in healthcare setting.
• Bachelor's degree preferred for advancement.
• CHAA certification preferred for applicants.

Responsibilities

• Supervise admissions registration team by coaching, answering questions, and leading by example.
• Maintain staffing requirements and advise on hiring, promotions, overtime and leave.
• Monitor patient flow to ensure timely registrations.
• Review daily reports to identify accounts needing follow-up and maintain QA score.
• Evaluate performance, identify improvements, and meet department targets.
• Collect productivity and quality indicators and hold staff accountable.
• Post staffing schedules a month ahead and manage PTO and leave items.
• Provide training plans and orientation for new staff.
• Support continuous performance and quality improvement initiatives.
• Identify opportunities and communicate recommendations to the unit manager.
• Assist manager in updating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Staff coaching

Education

High School Diploma/GED

Bachelor's Degree in Hospital Administration or related field

Job description

Job Description

The Admitting Supervisor monitors, coordinates and supervises the daily operations and activities of the Admissions Department. The Supervisor is responsible for day-to-day operations, depending on assignment. Initiates and analyzes financial reports as it relates to the activities of the area to assure accuracy, efficiency, and appropriate utilization of resources. Ensures registrations/admissions are worked on according to established policies and procedures, and completed in a timely manner optimizing cash collections and cash flow. Provides assistance in training, including orientation of new hires. Acts as a resource for all the team members in relations to management, cost containment efforts and customer satisfaction. Ensures the integrity of the registration process to positively impact the financial and customer services goals of Cedar Sinai Marina Del Rey Hospital.

• Supervises the work of admissions registration team by coaching, answering questions, giving guidance, and leading by example.
• Maintains appropriate staffing requirements and recommends action as to hiring, promotions, overtime, disciplinary actions, time off and other administrative functions.
• Monitors the flow of patients waiting for registrations. Assures that all patients are registered in a timely fashion.
• Reviews, interprets reports on a daily basis to identify accounts needing follow up to assure that a clean bill drops and passes all electronic edits. Ensures that unit maintains a minimum QA score of 98% through appropriate feedback and assistance to staff.
• Evaluates individual and team performance, identifies area for improvements, and makes recommendation to meet department targets.
• Collects productivity and quality indicators holding individual employees accountable for meeting department standards.
• All staffing schedules are to be posted a month ahead and should have all PTO and medical leave items addressed prior to posting. The supervisors will remain flexible with staff but will take all the necessary steps to ensure appropriate coverage for their unit and will anticipate call out and unscheduled absences.
• Provides a written plan, complete with timeline and monitoring strategy for orienting training new staff.
• Provides commitment and skills to support continuous performance and quality improvement.
• Identifies areas of opportunity, and communicates to the unit manager recommendations for improving workflow and staff development. Deficiencies are consistently identified early and a documented plan for improvement is presented to the manager for approval.
• Assists manager in updating policies and procedures. Identifies and provides feedback to manager for improving workflow and staff development.
• Other duties as assigned.

Qualifications

Education

• High School Diploma/GED General Education - minimum
• Bachelor's Degree Hospital Administration or related field - preferred

Experience

• 3 years increasing responsibility in customer service, preferably in healthcare setting - minimum

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - 1 Year preferred