Hospital Admissions Supervisor

Kansas City Orthopaedic Institute; Leawood (KS); On-site; USD 60,000 - 85,000; Full time

Job summary

Kansas City Orthopaedic Institute is seeking an experienced Hospital Admissions Supervisor to lead the admissions team across Urgent Care, MRI, Rehab locations with cross coverage for Surgery and Pain Admissions.

The role blends hands-on supervision with leadership, focusing on exceptional service, efficient operations, staff development, and adherence to organizational standards. This full-time position requires flexibility to cover early and late shifts, weekdays and weekends.

Qualifications

• High School Diploma or GED required.
• 1–5 years in healthcare admissions or patient access preferred.
• Supervisory or leadership experience preferred; rehabilitation or outpatient settings desirable.

Responsibilities

• Supervise admissions staff across locations.
• Hire, train, coach, and evaluate team members.
• Ensure staffing coverage and scheduling across shifts.
• Prepare reports, payroll documentation, and performance metrics.
• Maintain policies and ensure regulatory compliance.
• Collaborate with hospital departments and leadership.

Skills

Customer service

Leadership

Communication

Staff development

Time management

Confidentiality

Problem solving

Detail oriented

Microsoft Office

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Payroll software

Job description

We are seeking an experienced and service-oriented Hospital Admissions Supervisor to lead the daily operations of our Admissions team across assigned service locations for Urgent Care, MRI, and Rehab with a cross coverage responsibility of Surgery and Pain Admissions. This working supervisor role combines hands-on responsibilities with leadership duties, ensuring exceptional customer service, operational efficiency, staff development, and compliance with organizational standards.

The Admissions Supervisor serves as a key resource for staff, patients, and hospital departments while supporting process improvements that enhance the patient experience from the first point of contact.

This full-time salaried position schedule will vary based on the needs of these service areas. Required coverage will be as early as 6am and as late as 7pm; Monday- Friday, and weekends for Urgent Care; Saturday 7:15am-4pm and; Sunday 10am to 4pm.

Essential Duties And Responsibilities

Leadership & Team Management

• Supervise the day-to-day operations of Admissions staff within assigned locations.
• Hire, train, coach, evaluate, and counsel team members to promote professional growth and high performance.
• Provide ongoing guidance and support while actively participating in departmental workload and daily tasks.
• Ensure adequate staffing coverage and coordinate schedules to maintain efficient operations.
• Keep job descriptions current and accurate for assigned positions.

Operations & Customer Service

• Monitor workflows, customer service outcomes, and operational processes to identify opportunities for improvement.
• Resolve patient and customer service concerns in a timely and professional manner.
• Train staff to deliver exceptional customer service and create a positive first impression of the hospital.
• Promote continuous improvement by evaluating and enhancing operational procedures and workflows.
• Handle and investigate assigned patient satisfaction concerns and negative survey results.

Administrative & Reporting Responsibilities

• Prepare and maintain reports, spreadsheets, meeting minutes, payroll documentation, and performance metrics.
• Track departmental statistics and data to ensure proper reporting, follow-up, and resolution of issues.
• Maintain and update software applications, system tables, forms, and designated databases.
• Develop, monitor, and report on departmental goals and performance measures.
• Assist with software changes, process updates, and implementation of operational improvements.

Communication & Collaboration

• Foster positive working relationships with hospital departments, clinic staff, providers, and leadership.
• Communicate effectively with team members and organizational stakeholders regarding departmental initiatives and operational updates.
• Attend meetings and participate in committees as assigned.

Compliance & Policy Management

• Develop, update, and maintain departmental policies and procedures.
• Ensure adherence to organizational policies, regulatory requirements, and confidentiality standards.

Education

• High School Diploma or GED required.

Experience

• 1-5 years of healthcare, admissions, registration, patient access, or related experience preferred.
• Previous supervisory or leadership experience preferred.
• Experience in rehabilitation, hospital, or outpatient healthcare settings is highly desirable.

Knowledge, Skills, And Abilities

Successful candidates will demonstrate:

• Exceptional customer service and interpersonal skills.
• Professionalism when interacting with diverse patients, families, physicians, and staff.
• Strong communication, diplomacy, and relationship-building abilities.
• Ability to maintain confidentiality and exercise sound judgment.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks, manage multiple responsibilities, and perform effectively under pressure.
• Strong problem-solving and critical-thinking skills.
• Attention to detail and commitment to accuracy.
• Basic computer proficiency, including Microsoft Office applications and healthcare software systems.

Why Join Our Team?

• Opportunity to lead a dedicated admissions team in a growing healthcare organization.
• Collaborative and supportive work environment.
• Meaningful role in improving the patient experience and operational excellence.
• Competitive compensation and comprehensive benefits package.
• Professional development and career advancement opportunities.