Hospital Access & Safety Concierge

Tufts Medicine; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Tufts Medicine seeks an Associate Security professional to monitor and screen staff, patients, and visitors to ensure authorized entry and legitimate business presence on campus.

The role emphasizes delivering high-quality customer service while maintaining professional conduct, supporting daily operations, and following established safety procedures. Previous security or administrative experience is preferred, with opportunities to contribute to emergency responses and event support.

Qualifications

• High school diploma or equivalent.
• Prior security, customer service, or administrative experience.

Responsibilities

• Monitor and control access into hospital facilities via admittance process.
• Provide courteous, professional customer service to staff, patients and visitors.
• Answer and direct incoming calls politely.
• Identify and resolve basic security and customer service issues.
• Assist individuals with disabilities and mobility needs.
• Provide directions and information about the facility and surroundings.
• Maintain vigilant security presence at all times.
• Report suspicious activity or violations per policy.
• Assist with events or emergency responses as directed.
• Coordinate with Public Safety Officers as required.

Skills

Multi-tasking

Risk assessment

Professional composure

Telephone etiquette

Adaptability

Documentation

Interpersonal skills

Literacy & computing

Education

High school diploma or equivalent

Job description

Tufts Medicine seeks an Associate Security professional to monitor and screen staff, patients, and visitors to ensure authorized entry and legitimate business presence on campus.

The role emphasizes delivering high-quality customer service while maintaining professional conduct, supporting daily operations, and following established safety procedures. Previous security or administrative experience is preferred, with opportunities to contribute to emergency responses and event support.