Hospital Concierge & Access Control Specialist

Tufts Medical Center; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Tufts Medicine is seeking an entry-level Associate Security role to monitor access for staff, patients, and visitors and to provide a high level of customer service in a hospital setting. The role emphasizes safety awareness and daily operational support in a hands-on environment.

Minimum qualifications include a high school diploma or equivalent; prior security, customer service, or administrative experience is preferred.

Qualifications

• High school diploma or equivalent.
• Prior security, customer service, or administrative experience.

Responsibilities

• Monitor and control access into hospital facilities via the appropriate admittance process. Allow only authorized visitors entry into the facility.
• Screen staff, patients and visitors in an efficient manner in order to expedite their admittance to the facility.
• Provide a high level of customer service by interacting with staff, patients and visitors in a professional manner that is proactive and anticipates the needs of others by referring individuals to the proper department or resource.
• Answer and direct incoming phone calls in a courteous manner.
• Identify problems requiring resolution and attempt to resolve basic security and customer service issues in a courteous, impartial manner. Enlist the assistance of a supervisor or other staff when warranted.
• Assist individuals with disabilities and mobility issues by securing appropriate transportation or services.
• Communicate in a manner that is professional, cordial, and responsive. Provide appropriate directions or information regarding the facility and surrounding area as requested by visitors.
• Maintain a security presence by always remaining vigilant and observant.
• Report any suspicious individuals or activity, violations of rules or regulations as required.
• Assist with special events/projects or responses to emergency codes as directed.
• Collaborate with Public Safety Officers as required or directed.

Job description

Tufts Medicine is seeking an entry-level Associate Security role to monitor access for staff, patients, and visitors and to provide a high level of customer service in a hospital setting. The role emphasizes safety awareness and daily operational support in a hands-on environment.

Minimum qualifications include a high school diploma or equivalent; prior security, customer service, or administrative experience is preferred.