Hospice Volunteer Programs Lead

Gentiva; Flint (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

National & Local Recognition Programs

Teammate Assistance Fund

Job summary

Gentiva is seeking a compassionate Volunteer Coordinator to recruit, train, supervise, and support hospice volunteers, ensuring alignment with regulations and community needs. You will advocate for volunteers and collaborate with the interdisciplinary team to meet patient and family needs.

The role emphasizes supervision, orientation, health screening coordination, and robust record-keeping, while promoting strong communication and mentorship across the volunteer network.

Qualifications

• CPR certification is required.
• Valid driver’s license, reliable transportation, and current auto insurance.
• Deep understanding of hospice philosophy and emotional needs of terminally ill patients and their families.
• Ability to build rapport with volunteers, staff, and community partners.
• Strong organizational and record-keeping abilities.
• Excellent verbal and written communication skills.
• Proficiency in public speaking and group facilitation.
• Flexible, empathetic, and capable of working independently and collaboratively.
• Competent in Microsoft Office and basic office equipment.

Responsibilities

• Supervise all volunteer activity within the designated service area.
• Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
• Assess patient and family needs for volunteer services and coordinate appropriate placements.
• Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
• Facilitate volunteer orientation and annual training requirements.
• Ensure completion of health screening requirements (e.g., TB tests, health questionnaires).
• Serve as liaison between volunteers and staff to promote strong communication.
• Represent the volunteer program at interdisciplinary team meetings and in the community.
• Maintain accurate and up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
• Participate in the hospice’s quality assessment and performance improvement activities.
• Support volunteers with regular communication and mentoring.
• Serve as a backup volunteer when needed.
• Assist with reviewing and updating volunteer policies and procedures.

Skills

CPR certification

Driver's license

Hospice philosophy

Rapport building

Organizational skills

Verbal and written communication

Public speaking

Flexibility and collaboration

Microsoft Office

Education

Bachelor’s degree preferred or 4+ years related experience

Tools

Microsoft Office

Job description

Gentiva is seeking a compassionate Volunteer Coordinator to recruit, train, supervise, and support hospice volunteers, ensuring alignment with regulations and community needs. You will advocate for volunteers and collaborate with the interdisciplinary team to meet patient and family needs.

The role emphasizes supervision, orientation, health screening coordination, and robust record-keeping, while promoting strong communication and mentorship across the volunteer network.