Hospice Volunteer Program Lead, Growth & Training

Compassus; Flagstaff (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Compassus in the United States is seeking a Volunteer Coordinator to model our values and lead the volunteer program. You will interview, hire, train, supervise, and retain volunteers; plan workload; and ensure compliance with state and federal regulations while coordinating patient and family needs.

As part of the interdisciplinary team (IDT), you will recruit, train, and retain volunteers to support patient care, deliver in-services, maintain records, and report program impact, costs, and

Qualifications

• High school diploma or GED is required.
• AS or BS degree preferred.
• Experience in Social Services, Human Services, Resource Management or related field is preferred; or equivalent combination of education and experience desired.
• Prior experience managing volunteer services or non-profit organization is a plus.

Responsibilities

• Participates as a member of the interdisciplinary team (IDT), including the development and implementation of the plan of care.
• Promotes the use of volunteers as an intervention to support patient care needs.
• Actively recruits, hires, trains, supervises, and retains volunteers to support the administrative and patient care needs of the program and Compassus.
• Adheres to common human resource policies in recruitment and selection processes.
• Ensures prospective volunteers are interviewed and complete all mandated background and health screenings prior to being offered a position as a volunteer.
• Performs initial and ongoing competency evaluations to verify training and support needs.
• Maintains records of all recruitment and retention activities.
• Maintains accurate record of volunteer utilization as a percentage of overall patient care hours as mandated by regulations.
• Effectively communicates patient and family needs to IDT.
• Provides education about volunteer services and role of the volunteer to members of the IDT.
• Prepares reports, in-services, and other documents to demonstrate the value and effectiveness of the volunteer program as requested.
• Utilizes a variety of means to communicate with and retain active volunteers, which may include: newsletters; email campaigns; gatherings/celebratory events; meetings.
• Delivers high quality training for new volunteers.
• Delivers at least 4 in-services per year for active volunteers.
• Manages volunteer services through accountable awareness of volunteer utilization, documentation and plan of care involvement.
• Assigns patient care and administrative volunteers, providing oversight for activity and documentation requirements.
• Develops and performs public service announcements regarding hospice volunteerism.
• Performs the role of the patient care volunteer when needed to support plan of care interventions.
• Operates within established budgetary guidelines and manages expenses of volunteer program.
• Performs other duties as assigned.

Skills

Mathematical Skills

Language Skills

Other Skills and Abilities

Education

High school diploma or GED

AS or BS degree preferred

Experience in Social Services, Human Services, Resource Management or related field

Experience managing volunteer services or nonprofit organization a plus

Job description

Compassus in the United States is seeking a Volunteer Coordinator to model our values and lead the volunteer program. You will interview, hire, train, supervise, and retain volunteers; plan workload; and ensure compliance with state and federal regulations while coordinating patient and family needs.

As part of the interdisciplinary team (IDT), you will recruit, train, and retain volunteers to support patient care, deliver in-services, maintain records, and report program impact, costs, and