Hospice Volunteer Program Lead

Gentiva; Flint (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

Mileage Reimbursement

7 Paid Holidays

Wellness Programs

Job summary

Heartland Hospice is seeking a compassionate Volunteer Coordinator to recruit, train, supervise, and support volunteers delivering essential services to patients and families. You will advocate for volunteers and ensure programs align with hospice regulations and community needs.

You will oversee orientations, policy updates, and health screenings while collaborating with staff and the interdisciplinary team to maintain high-quality volunteer support.

Qualifications

• CPR certification required.
• Valid driver’s license, reliable transportation.
• Deep understanding of hospice philosophy and emotional needs of patients and families.
• Ability to build rapport with volunteers, staff, and community partners.
• Strong organizational and record-keeping abilities.
• Excellent verbal and written communication skills.
• Proficiency in public speaking and group facilitation.
• Flexible, empathetic, and capable of working independently and collaboratively.
• Proficient in Microsoft Office and basic office equipment.

Responsibilities

• Supervise all volunteer activity within the designated service area.
• Maintain compliance with Medicare Hospice Conditions of Participation 5% volunteer requirement.
• Assess patient and family needs for volunteer services and coordinate placements.
• Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
• Facilitate volunteer orientation and annual training requirements.
• Ensure completion of health screening requirements (e.g., TB tests, health questionnaires).
• Serve as liaison between volunteers and staff to promote strong communication.
• Represent the volunteer program at interdisciplinary team meetings and in the community.
• Maintain accurate and up-to-date volunteer records, including visit documentation and monthly statistics.
• Participate in the hospice’s quality assessment and performance improvement activities.
• Support volunteers with regular communication and mentoring.
• Serve as a backup volunteer when needed.
• Assist with reviewing and updating volunteer policies and procedures.

Skills

CPR certification

Verbal communication

Written communication

Public speaking

Interpersonal skills

Organizational skills

Record-keeping

Empathy

Independent & collaborative work

Education

Bachelor’s degree preferred

Four years related experience

Tools

Microsoft Office

Job description

Heartland Hospice is seeking a compassionate Volunteer Coordinator to recruit, train, supervise, and support volunteers delivering essential services to patients and families. You will advocate for volunteers and ensure programs align with hospice regulations and community needs.

You will oversee orientations, policy updates, and health screenings while collaborating with staff and the interdisciplinary team to maintain high-quality volunteer support.