Hospice Team Support Specialist

James River Home Health and Hospice; Richmond (AL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary

Generous PTO & Holidays

Health, Vision & Dental

Disability & Life Insurance

401K with Employer Match

Career Advancement

Wellness Program PHMP

Job summary

James River Home Health & Hospice seeks a Full Time Hospice Team Assistant to provide administrative support to the hospice interdisciplinary team, promoting efficient daily operations, accurate documentation, and exceptional service to patients and families.

The role focuses on scheduling coordination, communication, documentation tracking, supplies management, and collaboration with the care team while ensuring HIPAA and regulatory compliance.

Qualifications

• High school diploma or equivalent required or equivalent
• Previous hospice/home health experience preferred
• Knowledge of hospice operations and terminology
• Experience with electronic medical record systems Home Care Home Base
• Strong organizational, communication, and customer service
• Reliability, problem solving and decision-making
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and ability to follow established procedures
• Proficiency with Microsoft Office and general computer literacy
• Ability to work collaboratively with an interdisciplinary team
• Compliance with accepted professional standards and organizational policies
• Satisfactory references from employers and/or professional references
• Satisfactory criminal background

Responsibilities

• Provides daily administrative support to the hospice clinical team
• Ensures office coverage during business hours
• Answers phone, greets visitors and generates correspondence
• Assists with coordinating patient visit schedules and communicates scheduling changes
• Tracks required and missed visits, documentation, orders, certifications and other items
• Assists with IDG/IDT meetings preparation and follow-up
• Coordinates communication between nurses, social workers, chaplains, physicians and other care team members
• Ensures face-to-face encounters are completed timely and communicated to physicians/NPs
• Orders and tracks patient supplies and non-clinical items
• Supports admission and discharge documentation
• Monitors calls, messages, faxes and directs to appropriate team member
• Manages office supply ordering and reconciliation
• Maintains patient records in EMR
• Tracks physician orders and ensures signatures
• Assists leadership with reports and census information
• Prepares for weekends/holidays scheduling and supplies
• Maintains confidentiality and HIPAA compliance
• Delivers professional customer service to patients and partners
• Identifies operational concerns and escalates appropriately
• Maintains office operations and supports continuity of service
• Proven consistency of patient satisfaction
• Performs other administrative duties as required

Skills

Healthcare admin experience

Hospice knowledge

Organizational skills

Communication

Customer service

Problem solving

Decision making

Reliability

Multitasking

Attention to detail

Teamwork

Compliance

References

Background check

MS Office

Education

High school diploma or equivalent

Tools

Home Care Home Base

MS Office

Job description

James River Home Health & Hospice seeks a Full Time Hospice Team Assistant to provide administrative support to the hospice interdisciplinary team, promoting efficient daily operations, accurate documentation, and exceptional service to patients and families.

The role focuses on scheduling coordination, communication, documentation tracking, supplies management, and collaboration with the care team while ensuring HIPAA and regulatory compliance.