Hospice Patient Care Manager After Hours

Addus HomeCare, Inc.; Barrington (IL); Hybrid; USD 58,000 - 97,000; Full time

Benefits offered by this job

Competitive salary

401(k) match

Generous time off

Mileage reimbursement

Tuition reimbursement

Employee Referral Program

Merit increases

Employee discounts

Job summary

JourneyCare Hospice is seeking a Hospice After Hours Patient Care Manager. New competitive salaries, immediate opening available, generous time off packages, 401K + match and so much more!

The Intake Manager will coordinate initial information with clients, their family members, physicians, referral sources, facility staff, agency staff, and others involved to assure continuity of client care. Input patient data into the EMR and manage paperwork for admission.

Qualifications

• Associates degree preferred or equivalent coursework in medical terminology or healthcare environments.
• Minimum of two years’ hospice experience.
• Customer service oriented with ability to ease callers and discuss client needs.
• Ability to work with cross-functional teams and stressful situations.
• EMR experience preferred; valid driver's license and insured vehicle.

Responsibilities

• Intake team coordination to ensure continuity of client care with families, physicians, referral sources and facility staff.
• Inform referrals and clinicians about response times and follow-up plans; document in the client’s medical record.
• Enter patient information into the EMR and update care level as needed.
• Prepare and copy required intake paperwork and attach to admissions review; scan/upload information promptly.
• Verify insurance coverage and collaborate to obtain needed information.
• Create morning and evening census reports.

Job description

JourneyCare Hospice is seeking a Hospice After Hours Patient Care Manager. New competitive salaries, immediate opening available, generous time off packages, 401K + match and so much more!

Qualifications:

• Associates degree is preferred and equivalent with successfully completed course work or equivalent experience in medical terminology and/or working in healthcare environments.
• Minimum of two years’ experience working in hospice REQUIRED.
• Experience in dealing with a variety of payers in healthcare, e.g., Medicare, Medicaid, and commercial payors, preferred.
• Customer service focused, including the ability to set the caller at ease and encourage open dialogue about the client’s needs.
• Ability to work with a variety of team members representing other functional areas that directly or indirectly impact client intake/admission.
• Ability to maintain composure in addressing stressful and/or challenging situations.
• Prior use of Electronic Medical Records (EMR), preferred.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.

HOURS: Monday-Friday 3PM-11PM

On-Call Expectations: Monday-Friday 11PM-8AM plus One Shift Every 12th Weekend (either a Saturday or Sunday)

Territory: Barrington, Deerfield, Crystal Lake, or Palos Heights Office Options Available - Position is Remote after Training but Expected in office 3 Days Per/Week and Onsite for Weekend Rotation.

What We offer:

• Great culture and team atmosphere
• Comprehensive benefits (medical, dental, vision, life/AD&D, disability)
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Paid holidays
• Mileage reimbursement
• Tuition Reimbursement
• Employee Referral Program
• Merit Increases
• Employee Discount Programs

What You’ll Do:

• The Intake Manager will ensure the team is providing initial coordination of information with clients, their family members, physicians, referral sources, facility staff, agency staff, and any others involved in assuring continuity of client care.
• Inform referral sources, clients, family members, and physicians about response time and plans for follow up. Informs clinical office staff of potential admits and accurately documents information in the client’s medical record.
• Input patient information into the EMR and updates EMR with the correct level of care.
• Completes and copies necessary paperwork to ensure patient files are prepared for admission. This includes but is not limited to completing the referral intake form, copying all referral information, and attaching it to the intake for review by clinical office staff, scanning and uploading referral information in a timely manner so information is available to admissions clinicians, Establishes, maintains, and closes patient’s EMR and paper charts in accordance with regulatory and office guidelines. This may include but is not limited to the mailing, faxing, or emailing of required documentation.
• Verification of insurance coverage. Collaborates as needed to procure needed information.
• Creates morning and evening census reports.

Now offering up to $97,000 Annually - Offer based on years of experience

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.