Hospice Operations Coordinator

Deercreekseniorliving; Tacoma (WA); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid Time Off and Holidays

401(k) with company match

Education assistance

Job summary

Puget Sound Home Health & Hospice is seeking an experienced Hospice Operations Coordinator to support scheduling, front-office functions, and medical records compliance. The role collaborates with clinical leadership, intake, and administrative teams to ensure high-quality patient care and efficient workflows.

The position offers potential for onsite, hybrid, or remote work after onboarding, with competitive hourly pay and a comprehensive benefits package.

Qualifications

• Associate's or Bachelor's degree preferred; equivalent healthcare operations experience considered.
• 2-3 years in healthcare operations, medical office administration, scheduling, or related roles.
• Home health or hospice experience strongly preferred.
• Experience using HCHB and other agency systems.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent written and verbal communication; ability to work with clinical and non-clinical teams.
• Basic reporting and spreadsheet skills.

Responsibilities

• Coordinate daily clinician schedules and staffing assignments.
• Serve as the primary contact for scheduling communications; collaborate with Intake to confirm staffing for admissions and referrals.
• Process scheduling adjustments, reassigned caseloads, missed visits, and visit updates.
• Maintain clinical records in compliance with state, federal, and hospice regulations; ensure audit readiness.
• Assist with onboarding and coordination of medical records support personnel as needed.

Skills

Scheduling

Care coordination

Medical records

Communication

Organization

Team collaboration

Adaptability

Reporting & analysis

Education

Associate's degree

Bachelor's degree

Tools

HCHB

HHH agency systems

Job description

Hospice Operations CoordinatorScheduling | Referral Management | Medical RecordsPuget Sound Hospice of King County is seeking an experienced full‑time Hospice Operations Coordinator.This role is ideal for candidates with strong experience in scheduling, referral coordination, insurance verification, and Home Care Home Base (HCHB) workflows for Hospice. **This position can be fully onsite or also hybrid or remote after onboarding and training onsite.Why Work With Puget Sound Home Health & HospiceMake a meaningful difference in the lives of patients and familiesWork alongside highly skilled clinicians and supportive office teamsAccessible leadership with a strong commitment to diversity, equity, and inclusionCollaborative, fast‑paced, and positive work environmentCompensation & Benefits$25-31 an hour, based on experienceMedical, Dental, and Vision insuranceHSA, FSA, and voluntary insurance optionsPaid Life and AD&D insuranceShort‑Term and Long‑Term DisabilityPaid Time Off (PTO), Paid Holidays, and Paid Sick Time401(k) with company matchEmployee Assistance Program (EAP)Tuition reimbursement, employee discounts, referral bonuses, and moreJob SummaryThe Hospice Operations Coordinator supports the day-to-day operations of the hospice agency by coordinating scheduling activities, managing front-office functions, and maintaining compliant clinical records. This role ensures efficient workflows, professional communication with patients and referral partners, and accurate medical record management in accordance with hospice regulatory requirements.The position works closely with clinical leadership, intake, and administrative teams to support the delivery of high-quality patient care.Key ResponsibilitiesScheduling & Staffing CoordinationCoordinate daily clinician schedules and staffing assignments.Serve as the primary point of contact for scheduling and staffing-related communication.Collaborate with Intake to confirm staffing availability for new hospice admissions and referrals.Process scheduling adjustments, reassigned caseloads, missed visits, and visit updates.Monitor staff coverage and communicate staffing gaps or operational needs to leadership.Maintain accurate records of employee availability, competencies, and productivity metrics.Front Office & Administrative SupportAnswer, screen, and route incoming calls in a professional and compassionate manner.Provide administrative support to agency leadership while maintaining confidentiality.Manage agency correspondence, meeting documentation, and general office organization.Maintain current forms, templates, and documentation consistent with hospice compliance requirements.Track physician orders and monitor signature completion logs.Manage administrative supplies, postage, and office records.Assist with patient chart closure and administrative discharge processes.Medical Records CoordinationMaintain clinical records in compliance with state, federal, and hospice regulations.Ensure secure handling and confidentiality of all patient information.Track unsigned physician orders and follow up appropriately.Conduct post-discharge chart audits and escalate concerns when identified.Support ongoing improvements to clinical records workflows and documentation processes.Assist with onboarding and coordination of medical records support personnel as needed.Required QualificationsEducationAssociate's or Bachelor's degree preferred.Equivalent healthcare operations or administrative experience will be considered.Experience2-3 years of experience in healthcare operations, medical office administration, care coordination, scheduling, or related healthcare support roles.Medical records or healthcare administrative experience required.Home health or hospice experience strongly preferred.Knowledge & SkillsExperience using HCHB and other HHH agency sysste.Excellent organization and multitasking abilities in a fast-paced environment.Professional verbal and written communication skills.Ability to work collaboratively with both clinical and non-clinical team members.Ability to prioritize competing responsibilities and meet deadlines.Adaptability in a changing healthcare environment.Basic reporting and spreadsheet skills.The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.