HOSPICE OFFICE MANAGER

Clay County Hospital Home Care, LLC

Ashland (AL)

On-site

USD 42,000 - 56,000

Full time

2 days ago

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Job summary

Clay County Hospital Home Care, LLC is seeking an Office Manager to oversee administrative operations for hospice services. Responsibilities include clerical duties, record keeping, billing submissions, and regulatory compliance, ensuring professional interaction with patients and staff.

Ideal candidate will manage inventory, maintain electronic records, and produce routine financial reports while supporting Hospice staff and the Director. Full-time day shift in Ashland, Alabama.

Qualifications

Knowledge of clerical practices and procedures.
General business knowledge (operations, accounting, management).
Computer skills with Microsoft Office and insurance software systems (CMS, Medicaid, BCBS).
Working knowledge of medical terminology.
Experience with CPSI software preferred.

Responsibilities

Act as liaison between nurses, patients, physicians’ offices and staff or agencies.
Perform general clerical duties including copying, filing, mailing, emailing.
Design and maintain filing systems and ensure current records.
Monitor office and medical supplies inventory.
Input and maintain hospice patient records in electronic data systems.
Verify insurance eligibility and submit NOEs and certifications.
Prepare monthly reports for CFO and budget reports for Director.
Conduct chart audits and prepare admission/discharge reports.
Submit billing to Medicare, Medicaid, and commercial insurances.
Post charges and remittances to patient accounts.
Maintain contracts and renewals; manage referrals log.
Ensure compliance with Medicare, Medicaid, and insurance laws.

Job description

Job Posting

HOSPICE OFFICE MANAGER JOB SUMMARY: Responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Project a professional company image through in-person and phone interaction. Provide administrative support to Hospice staff and Hospice Director. Duties include general clerical, receptionist, accounting, and project based work.

DUTIES AND RESPONSIBILTIES

A. Act as communication liaison between nurses, patients, physicians’ offices and other staff members or agencies as needed.
B. General clerical duties including, but not limited to: copying, faxing, filing, mailing, and emailing.
C. Design and implement filing systems, ensuring that systems are maintained and current.
D. Monitor and maintain office and medical supplies inventory.
E. Input and maintain all hospice patient records in electronic data system(s) (i.e. admissions and discharges).
F. Verification of patient insurance eligibility, and submitting NOEs and Certification Requests.
G. Prepare monthly reports and statistics for the hospital CFO.
H. Prepare monthly budget reports for the Hospice Director.
I. Conduct monthly chart audits for regular and on-call visits.
J. Prepare quarterly admission and discharge reports for the Hospice Nurse Manager.
K. Prepare and submit billing to Medicare, Medicaid, and commercial insurances.
L. Posting all charges and remittances to patient accounts.
M. Prepare and submit Credit Balance Reports to Palmetto quarterly.
N. Prepare quarterly visit statistics for the Volunteer Coordinator.
O. Keep up to date on Medicare, Medicaid and Commercial Insurance laws for hospice billing, coding, and documentation and reporting.
P. Posting all charges and remittances to patient accounts.
Q. Maintain record of DME rentals.
R. Maintain current and new contracts (and renewals when necessary).
S. Assist in obtaining information on new referrals, and maintaining the referral log.
T. Assist with any and all fund raisers.
U. Assist with Hospice Facebook post.
V. Maintains and prints daily census
W. Prints in-patient report for chaplain daily.
X. Creates/updates forms
Y. Prepares admit packets

EDUCATION AND EXPERIENCE

A. Knowledge of clerical practices and procedures.
B. General business knowledge (operations, accounting, management, etc.).
C. Computer skills and knowledge of Microsoft Office, and insurance entities software systems (CMS, Medicaid, BCBS, etc.)
D. Working knowledge of medical terminology.
E. Experience with CPSI software preferred.

REGULATORY REQUIREMENTS

A. Valid State Driver’s License.
B. Current Automobile Insurance coverage.

OTHER REQUIREMENTS

A. Adheres to dress code, appearance is neat and clean.
B. Completes annual educational requirements.
C. Maintains regulatory requirements.
D. Maintains patient confidentiality at all times.
E. Maintain good public relations and communication skills.
F. Maintain current and accurate knowledge of organizational policies and procedures.
G. Maintain a safe and secure working environment.
H. Reports to work on time and as scheduled, completes work within designated time.
I. Wears identification while on duty.
J. Attends annual review and in-services.
K. Attends IDT/staff meetings as needed.
L. Complies with all organizational policies.
M. Represents the organization in a positive and professional manner in the community.
N. Reliable transportation for travel to service patients within 100 miles from Clay County Hospital.
O. Any other jobs assigned.