Office Coordinator

Chautauqua Hospice & Palliative Care; Lakewood (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

A healthcare organization in Lakewood, Colorado, is seeking an Office Administrator to perform a variety of financial and office responsibilities. The ideal candidate will possess a high school diploma and bilingual skills in English and Spanish. Responsibilities include assisting with insurance verifications, maintaining patient records, and supporting community engagement projects. Strong communication skills and the ability to work in a collaborative environment are essential. Compensation and benefits details can be discussed during the interview process.

Qualifications

• Must have strong listening and communication skills.
• Experience in a healthcare agency or office environment preferred.
• Ability to maintain confidentiality and ethical standards.

Responsibilities

• Assist with accounts payable and insurance verifications.
• Maintain compliance with laws and regulations.
• Support the Vice President of Community Engagement with various projects.

Skills

Bilingual English/Spanish

Communication

Team collaboration

Proficiency in MS Word

Proficiency in Excel

Proficiency in PowerPoint

Education

High school diploma/G.E.D.

Associate’s Degree in Business or related field

Job description

Language Preference and Pay Differential

Spanish-English bilingual skills are preferred. Candidates who are able to provide support in both English and Spanish may be eligible for an additional bilingual pay differential, based on demonstrated proficiency and role needs.

Position Summary

Perform a diverse array of financial and office responsibilities.

Essential Duties and Responsibilities

1. Assist in completing insurance verifications;
2. Perform and maintain insurance credentialing;
3. Assist with accounts payable;
4. Organize and update contracts and contract list;
5. Assist Vice President of Community Engagement with various projects:
   • Donation entry and acknowledgement
   • Maintenance of donor database
   • Assist with donation appeal communications
   • Marketing responsibilities that could include social media, website, advertising
6. Answer the CHPC phone, and direct calls to appropriate person/staff;
7. Process patient death notifications to community partners
8. Maintain patient charts per regulations and procedures;
9. Maintain certification, recertification, and physician orders in compliance with regulations;
10. Order office supplies
11. File insurance explanation of benefits;
12. Clean office
13. Support and maintain regulatory compliance;
14. Maintain timely and appropriate records/documents per Hospice policies and procedures;
15. Maintain compliance with all relevant laws and regulations;
16. Maintain/enhance professional skills and requirements including education and training;
17. Perform other tasks and duties as assigned;
18. Take initiative as needed;
19. Travel as needed.

Formal Education Requirements

Must have at least a high school diploma/G.E.D. An Associate’s Degree or higher in Business, Accounting, Human Resources, Administrative Professional, or a closely related field is preferred.

Formal Experience Requirements

Experience in a healthcare agency or office environment is preferred. Bilingual in Spanish preferred.

Skills and Abilities (Competencies)

Certificates and Licenses

Must possess:

• Valid Driver license and current auto insurance

Job Specific Competencies

1. Compliance

   Complies with all Federal, State and local labor laws; GAAP (generally accepted accounting principles); internal controls; applicable labor laws/regulations; and other health care laws and regulations. Ensures that actions support and include ethical principles and professional standards

   Works collegially and dialogues appropriately with colleagues, patients and families, to address and plan for issues related to living with, and/or dying from life-limiting, progressive illnesses.

2. Cultural Competence

   Demonstrates cultural competence by respecting and honoring the unique diversity and characteristics of patients, families, and colleagues in hospice/palliative care.

3. Facilitator of Learning

   Facilitates learning and self-development, both formally and informally in essential duties of the position. Stay current with advances in Medicare, insurance and other billing, as well as advances in the hospice and palliative care arena.

4. Communication

   Demonstrates effective verbal, non-verbal, and written communication with colleagues and other stakeholders. Able to take minutes, and report proceedings of meetings accurately and effectively.

5. Professional Conduct

   Maintains ethical standards, confidentiality and professional conduct. Maintains strict confidentiality of employee records and health information; and only shares necessary information with those who have a legitimate need-to-know.

Additional Skills/Abilities/Requirements

• Maintain ethical standards, confidentiality and professional conduct;
• Strong listening, verbal, and written communication skills;
• Ability to complete work in a team setting, collaborate with others and adapt to a changing environment, while balancing priorities;
• Adhere to mission, vision, values, operating principles and strategic priorities;
• Must be proficient with MS Word, Excel, and PowerPoint.

Working Conditions and Environmental Hazards

This position works in an office environment with normal levels of office noise.

Physical Requirements

Position requires ability to follow established processes and procedures.

Contacts

Internal:

Vice President of Business Operations, Finance Manager, VP of Community Engagement, Intake Coordinator, other office and administrative staff.

External:

Outside telephone callers; Medicare, Medicaid, commercial insurance companies; patients and families; benefits/human resources consultants; insurance companies; and human resources industry peers.

Inquiries about employment should be directed to:

Applications and resumes may also be emailed to Carolyn at [e-mail]