Hospice Medical Records & Office Support Specialist

Affinity Health Management; Bethlehem (Northampton County); On-site; USD 32,000 - 42,000; Full time

Job summary

Affinity Health Management in Bethlehem, PA seeks an Office / Team Support to assist the clinical department and program office with clerical duties related to medical records, chart audits, DME management, aide scheduling and general office support. This role requires meticulous record-keeping, EMR input, and coordination with physicians and facilities to ensure accurate documentation and seamless patient care.

AHS team environment and close collaboration are valued.

Qualifications

• High school graduate or equivalent.
• At least 1 year of medical records experience, preferably in home health.
• Experience with electronic medical records is preferred.
• Strong interpersonal and organizational skills.
• Proficient computer skills.
• Flexible, cooperative, and self-directed team member.
• Ability to work as part of an integrated healthcare team.

Responsibilities

• Maintains and updates patient admission files in PAS.
• Completes admission audit and communicates issues to Clinical Director.
• Inputs updates into software for insurance, level of care, staff assignment and discharge.
• Scans and files paper clinical data and consents into patient records.
• Ensures plan of care updates are opened and documented in a timely manner.
• Ensures plan of care updates are resolved after approval.
• Tracks and emails certification/recertification statements and orders.
• Runs unresolved orders report weekly to track unsigned orders.
• Maintains patient on-call book and coordinates with physicians and facilities.
• Assists with annual report data and other patient data requests.
• Receives and processes visit logs and ensures documentation matches reports.
• Tracks and orders DME and medical supplies.
• Participates in team meetings and maintains sign-in sheets and agendas.
• Closes charts and moves older records to off-site storage.
• Communicates with Clinical Director to ensure proper storage.
• Maintains and orders office supplies.
• Schedules hospice aide daily assignments to meet patient needs.
• Performs intake tasks and registers staff/patients with vendors.
• Assists with HR tasks as directed.
• Distributes satisfaction surveys and compiles results.
• Type letters, reports and other materials as requested.
• Answers calls professionally and routes accordingly.
• Interacts with other disciplines to ensure support.
• Participates in QA and PI activities.

Skills

Interpersonal skills

Organizational skills

Computer skills

Self-directed work style

Team collaboration

Education

High school diploma or equivalent

Tools

EMR software

Electronic medical record system

Job description

Affinity Health Management in Bethlehem, PA seeks an Office / Team Support to assist the clinical department and program office with clerical duties related to medical records, chart audits, DME management, aide scheduling and general office support. This role requires meticulous record-keeping, EMR input, and coordination with physicians and facilities to ensure accurate documentation and seamless patient care.

AHS team environment and close collaboration are valued.