Hospice Intake Specialist

Prismhr Hire; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Dependable Hospice in Tucson, AZ is hiring a Hospice Intake Specialist to welcome families and coordinate admissions.

The role handles referrals, verifies information, and works with clinical staff, insurance, and EMR systems to ensure compassionate, compliant intake.

This in-office, full-time position requires organizational skills and clear communication to support patients through an important transition.

Qualifications

• High school diploma or equivalent required.
• 1–2 years healthcare intake or related experience required.
• Hospice intake or referral coordination experience preferred.
• Knowledge of insurance verification and Medicare/Medicaid guidelines preferred.
• Experience working with EMR systems.
• Strong organizational skills with ability to manage multiple referrals and priorities.
• Excellent written and verbal communication skills.
• Compassionate and professional when working with patients and families.
• Strong attention to detail and follow-through.

Responsibilities

• Receive and process new hospice referrals from hospitals, physicians, facilities, families, and other referral sources.
• Gather required patient information and documentation to support timely admissions.
• Communicate with patients and families regarding hospice services and the admission process.
• Coordinate referrals and admissions with nurses, social workers, providers, and other members of the hospice team.
• Verify insurance coverage, benefits, and eligibility for hospice services.
• Accurately enter and maintain patient information in the EMR.
• Track referrals and follow up on outstanding documentation or information.
• Maintain communication with referral sources and provide timely status updates.
• Complete intake and admission documentation accurately and efficiently.
• Ensure intake processes comply with Medicare, Medicaid, state, and organizational requirements.
• Protect patient confidentiality and follow all HIPAA requirements.

Skills

Healthcare intake

EMR experience

Communication skills

Detail-oriented

HIPAA compliance

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Hospice Intake Specialist

Full-Time | Monday–Friday | 8:00 AM–5:00 PMIn-Office Position

Help Families Begin Their Hospice Journey with Compassion

Dependable Hospice is seeking an experienced and compassionate Hospice Intake Specialist to join our team. This position plays an important role in helping patients and families transition smoothly into hospice care while ensuring referrals and admissions are handled accurately, efficiently, and with compassion.

The ideal candidate is organized, responsive, and comfortable working in a fast-paced healthcare environment while coordinating with families, referral sources, clinical staff, and insurance providers.

What You’ll Do

• Receive and process new hospice referrals from hospitals, physicians, facilities, families, and other referral sources

• Gather required patient information and documentation to support timely admissions

• Communicate with patients and families regarding hospice services and the admission process

• Coordinate referrals and admissions with nurses, social workers, providers, and other members of the hospice team

• Verify insurance coverage, benefits, and eligibility for hospice services

• Accurately enter and maintain patient information in the EMR

• Track referrals and follow up on outstanding documentation or information

• Maintain communication with referral sources and provide timely status updates

• Complete intake and admission documentation accurately and efficiently

• Ensure intake processes comply with Medicare, Medicaid, state, and organizational requirements

• Protect patient confidentiality and follow all HIPAA requirements

What We’re Looking For

• High school diploma or equivalent required

• 1–2 years of healthcare intake, hospice, home health, or related healthcare experience required

• Hospice intake or referral coordination experience strongly preferred

• Knowledge of insurance verification and Medicare/Medicaid guidelines preferred

• Experience working with EMR systems

• Strong organizational skills with the ability to manage multiple referrals and priorities

• Excellent written and verbal communication skills

• Compassionate and professional when working with patients and families

• Strong attention to detail and follow-through

Schedule

Full-TimeMonday–Friday | 8:00 AM–5:00 PM

Occasional after-hours support may be needed based on patient and organizational needs.

Join Dependable Hospice

Hospice care begins with the first phone call and referral. As our Hospice Intake Specialist, you’ll help ensure patients and families receive the support, communication, and timely care they need during an important transition.

If you have healthcare intake experience and enjoy being the person who keeps the admission process moving smoothly, we’d love to hear from you.

#IND4