Hospice Intake Coordinator IN PERSON

Affinity Hospice Management LLC; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Affinity Hospice Management LLC is seeking an Intake Manager to oversee patient referrals, insurance verification, and the intake team in Knoxville, TN. You will coordinate with referral sources and clinical teams to ensure smooth transitions into hospice care and ensure compliance with all regulatory requirements.

The role emphasizes leadership, process improvement, and strong relationship-building with providers and payer sources to support timely admissions and access to community resources.

Qualifications

• High School Diploma required; college degree preferred.
• Experience in health care, preferably home care operations.
• Ability to supervise and direct professional and administrative personnel.
• Ability to market aggressively and deal tactfully with customers and the community.
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
• Good communication, negotiation, and public relations skills.
• Autonomy, organization, assertiveness, flexibility and cooperation.

Responsibilities

• Directs daily patient referral and intake operations, overseeing intake policies.
• Enters referral/patient information into EMR and other systems.
• Coordinates with referral sources, marketing and clinical teams for patient transition to hospice care.
• Ensures compliance with state, federal, and CHAP referral/intake requirements.
• Implements improved work methods to admit patients per policy.
• Maintains positive relationships with referral sources.
• Oversees insurance verification and authorization processes.
• Maintains knowledge of contractual relationships and community resources.
• Assists referral sources in accessing community resources when services are unavailable.

Skills

Supervision of staff

Marketing skills

Communications & negotiations

Autonomy & organization

Education

High School Diploma or higher

Job description

JOB DESCRIPTION SUMMARY

Responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

1. Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
2. Enters referral/patient information into electronic medical record system and other applications as needed.
3. Coordinates with referral sources, marketing and clinical teams to ensure patient transition into hospice care.
4. Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
5. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
6. Establishes and maintains positive working relationships with current and potential referral sources.
7. Ensures direct oversight of insurance verification and authorization processes.
8. Maintains comprehensive working knowledge of Continuum Care’s contractual relationships and ensures that patients are admitted according to contract provisions.
9. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Continuum Care.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

POSITION QUALIFICATIONS

1. High School Diploma required/ College Degree preferred.
2. Proficient in Google Drive/Sheets/Docs preferred.
3. Minimum of Three (3) years’ experience in health care, preferably in home care operations.
4. Demonstrated ability to supervise and direct professional and administrative personnel.
5. Ability to market aggressively and deal tactfully with customers and the community.
6. Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
7. Demonstrates good communications, negotiation, and public relations skills.
8. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.