Hospice Intake Coordinator, Full-Time

Jewish Health Care Center Inc; Salisbury Heights (MA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Health insurance from day one

Dental and vision insurance

Employer-paid life insurance

Disability insurance (short/long-term)

Employee referral bonus up to $1,000

Paid time off

Tuition assistance up to $9,000/year

401(k) with company match

Annual profit-sharing contribution

Employee recognition programs

Corporate discounts on cell phones and

Job summary

The Jewish HealthCare Center, a respected New England healthcare facility, seeks an Intake Coordinator for hospice referrals and admissions. This full-time role follows a M-F 8:30am–5pm schedule, with a pay rate of $30–$38 per hour based on experience.

The coordinator will manage referrals, verify information, and serve as the main contact for patients and partners. Responsibilities include coordinating admissions, tracking activity, maintaining records, and collaborating with clinicians to

Qualifications

• Background in nursing, social work, healthcare support, or a related healthcare field.
• Experience in hospice, intake, care coordination, case management, or patient services preferred.
• Compassionate communicator with empathy and professionalism.
• Strong organizational, multitasking, and problem-solving skills.
• Proficiency with EMR systems and standard computer applications.
• Ability to prioritize urgent needs, manage competing demands, and meet deadlines.
• Respect for diverse cultural, spiritual, and personal beliefs surrounding end-of-life care.
• Self-motivated team player who can work independently and collaborate with a multidisciplinary team.

Responsibilities

• Receive, review, and process hospice referrals from hospitals, physician offices, nursing facilities, and community sources.
• Gather and verify required admission information, including medical records, physician orders, insurance coverage, and demographic data.
• Serve as a primary point of contact for patients, families, and referral sources throughout the referral and admission process.
• Coordinate admission assessments and visits with hospice leadership and clinical staff to ensure timely patient access to services.
• Track referral activity, monitor outstanding items, and follow up to facilitate efficient admissions.
• Maintain complete and accurate referral records in accordance with agency standards.
• Develop and sustain positive working relationships with healthcare providers and community referral partners.
• Support smooth communication between referral sources and hospice team members to ensure continuity of care.
• Adhere to agency policies, regulatory requirements, and confidentiality standards in all aspects of work.

Skills

Intake coordination

Care coordination

Empathy

Organization

Multitasking

Problem solving

Communication

EMR proficiency

Team collaboration

Education

Nursing

Social work

Healthcare support

Related healthcare field

Tools

EMR systems

Job description

Description

The Jewish HealthCare Center is one of New England's most respected healthcare facilities, providing innovative long-term care, short-term rehabilitation, hospice services, and Alzheimer's care to the community since 1916.

Make a difference from the very first conversation. JHC Hospice is seeking a compassionate, organized Intake Coordinator to help patients, families, and referral partners navigate the transition to hospice care.

Job Type: Full-Time

Schedule: M-F 8:30am to 5pm

Pay Rate: $30 - $38 per hour depending on experience

Responsibilities

• Receive, review, and process hospice referrals from hospitals, physician offices, nursing facilities, and community sources.
• Gather and verify required admission information, including medical records, physician orders, insurance coverage, and demographic data.
• Serve as a primary point of contact for patients, families, and referral sources throughout the referral and admission process.
• Coordinate admission assessments and visits with hospice leadership and clinical staff to ensure timely patient access to services.
• Track referral activity, monitor outstanding items, and follow up to facilitate efficient admissions.
• Maintain complete and accurate referral records in accordance with agency standards.
• Develop and sustain positive working relationships with healthcare providers and community referral partners.
• Support smooth communication between referral sources and hospice team members to ensure continuity of care.
• Adhere to agency policies, regulatory requirements, and confidentiality standards in all aspects of work.

Benefits

We offer a comprehensive benefits package, including:

• Weekly pay
• Health insurance available from your first day of employment
• Dental and vision insurance
• Employer-paid life insurance
• Short-term and long-term disability insurance
• Employee referral bonus of up to $1,000
• Paid time off
• Tuition assistance of up to $9,000 per year
• Six paid holidays
• Birthday month day off
• Hire anniversary day off
• 401(k) with company match
• Annual profit-sharing contribution
• Employee recognition and appreciation programs
• Corporate discounts on cell phones, work shoes, JCC gym memberships, and more

Benefits are subject to eligibility requirements.

You deserve the best, and so do we. Come join our wonderful team!

The Jewish HealthCare Center is proud to be an Equal Opportunity Employer and complies with all EEOC guidelines.

Requirements

• Background in nursing, social work, healthcare support, or a related healthcare field.
• Experience in hospice, intake, care coordination, case management, or patient services preferred.
• Compassionate communicator with the ability to navigate sensitive conversations with empathy and professionalism.
• Strong organizational, multitasking, and problem-solving skills in a fast-paced environment.
• Proficiency with EMR systems and standard computer applications.
• Ability to prioritize urgent needs, manage competing demands, and meet deadlines.
• Respect for diverse cultural, spiritual, and personal beliefs surrounding end-of-life care.
• Self-motivated team player who can work independently and collaborate with a multidisciplinary team.