Hospice Clinical Operations Leader

All Care; Lynn (MA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Earned time off

403(b) with match

Tuition reimbursement

Medical, dental, life, disability

FSAs

Wellness programs

Job summary

All Care in Lynn, MA seeks a Hospice Clinical Manager to provide clinical and operational leadership for the hospice care team, ensuring compassionate, patient-centered care. The role oversees daily operations, supervises staff, and drives quality improvement within a collaborative, supportive environment.

Monday–Friday schedule with four days in the Lynn office and one day remote. You will ensure compliance with Medicare COP, state/federal regulations, and agency policies, coordinate care

Qualifications

• Active Massachusetts Registered Nurse (RN) license is required, BSN preferred
• Minimum of two years of hospice or home health experience, including at least one year in a clinical leadership or supervisory role.
• Strong knowledge of hospice regulations, Medicare Conditions of Participation, quality standards, and interdisciplinary care.
• Demonstrated leadership, organizational, problem-solving, and conflict-resolution skills.
• Excellent verbal and written communication skills with the ability to motivate and develop staff.
• Proficient in Microsoft Office applications, including Word, Outlook, and Excel.
• Proficiency in EMR/EHR systems
• Valid Massachusetts driver’s license, reliable transportation, and proof of automobile insurance required.

Responsibilities

• Provide day-to-day leadership and oversight of hospice clinical operations to ensure exceptional patient care and efficient workflow.
• Supervise, mentor, and support clinical staff through regular coaching, performance evaluations, and professional development.
• Monitor staffing levels, caseload distribution, and productivity to ensure quality care and operational efficiency.
• Collaborate with the interdisciplinary team to coordinate patient care and ensure individualized plans of care are implemented and updated.
• Monitor patient and family outcomes and address changing clinical needs through ongoing assessment and care coordination.
• Ensure compliance with Medicare Conditions of Participation, state and federal regulations, accreditation standards, and agency policies.
• Participate in recruitment, interviewing, hiring, onboarding, and retention of clinical staff.
• Lead and support quality improvement initiatives, including clinical audits, utilization review, performance improvement activities, and outcome monitoring.
• Assist in developing and implementing clinical policies, procedures, and best practices.
• Coordinate staff education, orientation, competency validation, and ongoing clinical training.
• Promote a positive, collaborative culture that supports employee engagement, accountability, and excellent customer service.

Skills

Leadership

Staff coaching

Regulatory knowledge

Communication

EMR/EHR proficiency

MS Office

Problem-solving

Driver's license

Education

Massachusetts RN license

BSN preferred

Tools

EMR/EHR systems

Microsoft Office

Job description

All Care in Lynn, MA seeks a Hospice Clinical Manager to provide clinical and operational leadership for the hospice care team, ensuring compassionate, patient-centered care. The role oversees daily operations, supervises staff, and drives quality improvement within a collaborative, supportive environment.

Monday–Friday schedule with four days in the Lynn office and one day remote. You will ensure compliance with Medicare COP, state/federal regulations, and agency policies, coordinate care