Hospice Care Operations Leader

Visiting Nurse Home Care & Hospice; Conway (NH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Mileage reimbursement

Health benefits

Dental benefits

Vision benefits

Employee Assistance Program

Retirement plan

Paid time off

CEU opportunities

Job summary

Visiting Nurse Home Care & Hospice in North Conway, NH seeks a Hospice Manager to lead hospice services, oversee clinical operations, and ensure compassionate, patient-centered end-of-life care while upholding regulatory standards.

You will manage staff, budgets, and performance metrics, collaborate with clinicians and partners, and promote program growth in a flexible, team-driven environment supporting patients and their families.

Qualifications

• Minimum of 3–5 years of hospice or palliative care experience, with at least 2 years in a leadership or supervisory role.
• Strong knowledge of hospice regulations, reimbursement models, and clinical standards.
• Current MSW or RN license in NH and Maine (preferred)
• Demonstrated leadership, communication, and team development skills.
• Experience with budgeting, financial management, and performance metrics preferred.

Responsibilities

• Provide day-to-day operational leadership for hospice services, ensuring alignment with organizational goals and regulatory requirements.
• Supervise and support interdisciplinary team members, including nursing, social work, chaplaincy, and support staff.
• Ensure delivery of high-quality, patient- and family-centered care consistent with hospice philosophy and standards of practice.
• Monitor clinical outcomes, patient satisfaction, and quality indicators; implement performance improvement initiatives as needed.
• Maintain compliance with federal, state, and accrediting body regulations (e.g., CMS, Conditions of Participation).
• Develop and manage departmental budgets, staffing plans, and resource allocation to ensure fiscal responsibility.
• Collaborate with referral sources, community partners, and internal stakeholders to support program growth and access to care.
• Oversee staff recruitment, onboarding, training, and performance evaluations.
• Support and lead interdisciplinary team meetings and care planning processes.
• Address patient, family, and staff concerns with professionalism and sensitivity.
• Engage in community outreach and actively promote agency services at local events.

Skills

Leadership

Communication

Team development

Budgeting

Education

MSW or RN license (NH/Maine)

Job description

Visiting Nurse Home Care & Hospice in North Conway, NH seeks a Hospice Manager to lead hospice services, oversee clinical operations, and ensure compassionate, patient-centered end-of-life care while upholding regulatory standards.

You will manage staff, budgets, and performance metrics, collaborate with clinicians and partners, and promote program growth in a flexible, team-driven environment supporting patients and their families.