Hospice Call Center RN/LPN - Triage & Care Coordination

HIA Health; Fargo (ND); On-site; USD 32,000 - 40,000; Full time

Job summary

HIA Health in Fargo, ND is seeking a Call Center RN or LPN to triage patient and family calls, coordinate with facilities, physicians and staff, and support the interdisciplinary team to meet caller needs. This is a full-time, non-exempt position based in our Fargo office.

You will document thoroughly, manage medication changes, coordinate with physicians, pharmacies and DME, and ensure timely triage updates to the patient plan of care. A drug screen and background check are required.

Qualifications

• RN or LPN degree.

Responsibilities

• Provide excellent customer service by triaging calls from patient/families, facilities/physicians and HIA Hospice staff.

Skills

Excellent customer service skills

Strong communication skills

Ability to direct staff

High level of organizational andprior…

Education

RN or LPN degree

Licensure in North Dakota and Minnesota

Job description

HIA Health in Fargo, ND is seeking a Call Center RN or LPN to triage patient and family calls, coordinate with facilities, physicians and staff, and support the interdisciplinary team to meet caller needs. This is a full-time, non-exempt position based in our Fargo office.

You will document thoroughly, manage medication changes, coordinate with physicians, pharmacies and DME, and ensure timely triage updates to the patient plan of care. A drug screen and background check are required.