Call Center RN or LPN

HIA Health; Fargo (ND); On-site; USD 32,000 - 40,000; Full time

Job summary

HIA Health in Fargo, ND is seeking a Call Center RN or LPN to triage patient and family calls, coordinate with facilities, physicians and staff, and support the interdisciplinary team to meet caller needs. This is a full-time, non-exempt position based in our Fargo office.

You will document thoroughly, manage medication changes, coordinate with physicians, pharmacies and DME, and ensure timely triage updates to the patient plan of care. A drug screen and background check are required.

Qualifications

• RN or LPN degree.

Responsibilities

• Provide excellent customer service by triaging calls from patient/families, facilities/physicians and HIA Hospice staff.

Skills

Excellent customer service skills

Strong communication skills

Ability to direct staff

High level of organizational andprior…

Education

RN or LPN degree

Licensure in North Dakota and Minnesota

Job description

Job Details: Job Location: Fargo Headquarters - Fargo, ND 58104, Position Type: Full Time, Job Shift: Day, Our mission: 'To provide comfort and care through life's journey.\"

Position Summary

The Call Center RN or LPN responsibilities include triage calls from patients/families, facilities/physicians and HIA Health staff and assist as needed. Coordination of the interdisciplinary team staff to meet the needs of the caller.

This position in a full-time, non-exempt position and will be based out of our Fargo office.

Key Responsibilities

• Provide excellent customer service by triaging calls from patient/families, facilities/physicians and HIA Hospice staff.


• Assess each situation and determine the best course of action.


• Assist in the daily contact with patients who received medication changes.


• Contact physician, pharmacy, and DME company with death notifications.


• For critical patient issues, determine the appropriate member of the IDG to attend to the patient/family needs and coordinate the contact or visit.


• Order DME as requested by staff or as a result of phone assessment.


• Completes medication order & refill requests


• Communicates triage updates to team members


• Completes thorough, accurate documentation of patient phone calls, including follow-up plan details to assist with patient plan of care.


• Prints and faxes requested paperwork to facilities for respite stays and NH replacements. Obtains attending MD signature when required on above papers.


• Faxes scripts to pharmacies and other facilities as appropriate and monitors successful transmission.


• Completes and locks documentation on the same day as the contact/communication occurs as per the Medical Records Documentation policy.

We have a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Pay Range

• LPNstarting at$23.45 /hour (depending upon experience)


• RN starting at $28.78 / hour (depending upon experience)

Expectations of all Employees

Support the mission, vision and values through unequaled quality patient care, professional competence, collaboration, communication, innovation, accountability, ownership and provide support to the entire agency regardless of their primary office location.

HIA has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Expectations of all Employees

Support the mission, vision and values through unequaled quality patient care, professional competence, collaboration, communication, innovation, accountability, ownership and provide support to the entire agency regardless of their primary office location.

HIA has HEART

Honor - We accept the honor of service to hospice patients, families, and communities.

Excellence - We strive for excellence in my work, as we stand on hallowed ground.

Attitude - We choose a positive attitude at work.

Respect - We treat people with the same respect I wish to be given.

Teamwork - We value everyone’s contribution in delivery of care, operation of the organization and stewardship of our resources.

Qualifications

• RN or LPN degree


• Superior clinical skills


• Excellent customer service skills


• Ability to direct staff


• Strong communication skills


• High level of organizational and prioritization skills and attention to detail

Certifications, Licenses, Registrations Required

• Licensure in North Dakota and Minnesota required (or willing to become dual licensures following employment offer)


• Certified Hospice and Palliative Care Nurse preferred