Hospice Call Center LPN - Triage & Care Coordination

HIA Hospice; Fargo (ND); On-site; USD 34,000 - 44,000; Full time

Job summary

HIA Hospice in Fargo, ND is seeking a Call Center LPN to triage patient and family calls, coordinate with physicians and the IDG, and manage medication orders and documentation. This full-time, non-exempt role supports the interdisciplinary team to ensure timely and compassionate patient care.

The successful candidate will have an LPN degree, strong clinical and communication skills, and the ability to prioritize tasks in a fast-paced setting. Drug screen and background check may be required.

Qualifications

• LPN degree
• Superior clinical skills
• Excellent customer service skills
• Ability to direct staff
• Strong communication skills
• High level of organizational and prioritization skills and attention to detail

Responsibilities

• Triage calls from patients/families, facilities/physicians, and HIA Hospice staff.
• Assess each situation and determine the best course of action.
• Coordinate contacts with physicians, pharmacies, and DME for death notifications.
• Determine the appropriate IDG member for critical patient issues and coordinate involvement.
• Order DME as requested and handle medication orders/refills.
• Document thoroughly and promptly; share triage updates with the care team.

Skills

LPN

Clinical skills

Customer service

Staff direction

Communication

Organization

Education

LPN degree

Job description

HIA Hospice in Fargo, ND is seeking a Call Center LPN to triage patient and family calls, coordinate with physicians and the IDG, and manage medication orders and documentation. This full-time, non-exempt role supports the interdisciplinary team to ensure timely and compassionate patient care.

The successful candidate will have an LPN degree, strong clinical and communication skills, and the ability to prioritize tasks in a fast-paced setting. Drug screen and background check may be required.