Hospice Admissions Coordinator - Patient Care Liaison

Paycom; Detroit, Clinton Charter Township (MI, MI); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Tuition Reimbursement

PTO & Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA & 401(k)

Mileage Reimbursement

Advanced Training

Job summary

Bristol Hospice in Detroit, MI is seeking an Admissions Coordinator to manage day-to-day office operations, triage patient calls, verify insurance, and initiate referrals. You will keep the Executive Director informed of activities and ensure compliance with regulatory requirements.

The role emphasizes patient- and family-centered care, collaboration with hospital staff, and ongoing performance improvement within a national hospice provider.

Qualifications

• Must have one year hospice experience.
• Must have two years of admissions experience.
• Must be 18 years old.
• PR certification preferred.

Responsibilities

• Promote an environment which facilitates quality care, customer service and a spirit of cooperation among home care team members.
• Act as a liaison between private, HMO or federally funded insurance companies and the agency.
• Triage incoming calls related to patients, families, physicians and staff.
• Initiate referral process as outlined in department specific procedure.
• Act as a liaison for hospital case managers providing resource information options to help coordinate services as needed.
• Accept information for patient referrals for agency services from medical office staff, physicians, hospital discharge planners and private individuals.
• Verify MD licensure.
• Keep ED informed of day-to-day activities, insurance case issues and patient care concerns.
• Work with ED to keep agency in compliance with all regulatory, licensing and accreditation requirements.
• Actively participate in performance improvement activities as directed by ED.

Skills

Customer service

Triage calls

Interdepartment liaison

Licensure verification

Communication

Insurance knowledge

Job description

Bristol Hospice in Detroit, MI is seeking an Admissions Coordinator to manage day-to-day office operations, triage patient calls, verify insurance, and initiate referrals. You will keep the Executive Director informed of activities and ensure compliance with regulatory requirements.

The role emphasizes patient- and family-centered care, collaboration with hospital staff, and ongoing performance improvement within a national hospice provider.